Job description

Job Summary:

The After-Hours Coordinator will follow up on any outstanding service requests as well as manage new ones, all while keeping the coordinators and customers updated.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Manage all mailboxes for new service requests and schedule reminders.
• Manage the on-call cell phone and handle new urgent/emergency service requests.
• Listen and respond to all voicemails. Return calls as appropriate and ensure that voicemails are deleted once the relevant action has been completed and information has been noted.
• Manage all requests, regardless of priority, and respond to and/or accept them immediately in accordance with the guidelines outlined in their Customer Profile.
• Obtain specifics about the task scope and the urgency of the request; urgent communication with the caller/requestor is required.
• After creating and dispatching a work order, notify the requestor of the technician's projected arrival time, while updating the customers web-based system, if applicable.
• Follow up on any requests sent via email to on-call follow ups. After following up with the vendor, update the work order comments and tag the appointed coordinator.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Excellent organizational skills, time management and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to maintain good customer relations.
• Strong analytical and problem-solving skills.
• Proficient computer skills with the ability to learn new software
• 2 years dispatch experience required

Education and Experience:

• High school diploma or equivalent.
• Customer service experience required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

This is not necessarily a list of all duties, responsibilities, skills, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to request that other or different tasks be performed when circumstances change. This job description replaces all previously written job descriptions for this position.

This job description is not a contract for employment, and either you or the employer may terminate employment with BriddleWood Facility Services at any time, for any reasons, with or without notice.

BriddleWood Facility Services is committed to providing equal employment opportunities to all applicants and employees in accordance with all applicable equal employment opportunity laws and regulations.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Overnight shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Dispatching: 2 years (Required)

Work Location: Remote

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