Job Summary:

The Sales Operations Analyst will provide operational support to the Catering Sales Team and report to the Sr. Manager, Sales Operations. They will help identify, develop, and manage processes that increase sales and customer engagement, which involves working with key stakeholders in Sales, Operations, Marketing, IT, and Finance. They will troubleshoot and work with end-users to ensure that applications on the Salesforce platform meet their needs and keep pace with changes in program operations, policies, and/or procedures.

Essential Functions of the Job and Key Responsibilities:

• Optimize sales and operational efficiency through innovative thinking, process improvement and system enhancements and best practice sharing.
  • Proactively surface, coordinate and drive new ideas to improve business processes, operational systems and policies
  • Assist with implementation and adoption of new initiatives, including management of materials and training and reporting of new initiatives
• Develop and maintain sales analytics reports and dashboards to provide actionable insights that support data-driven decision-making for the sales and executive leadership teams
• Manage all aspects of Sales Team Contests from brainstorming ideas, presenting to leadership, writing rules, creating tracking all the way to reporting results
• Cross reference data points from different sources to size Catering opportunity within markets
  • Configure territories for Catering Sales Reps to create the most productive selling environment
  • Ensure Catering Sales Reps are aligned to managers in the most impactful manner
  • Analyze territories on an ongoing basis to uncover any disproportionate coverage
• Handle multiple concurrent projects and initiate, drive projects to completion with support and guidance from the Sr. Manager, Catering Sales Operations
• Provide Salesforce administration setup and training for all users, reporting, documentation of best practices and maintenance of data
  • Interact and support Sales daily by partnering to improve the effectiveness of Salesforce.com and other Sales Tools
  • Partner with IT teams to understand new capabilities available in Salesforce and train sales representatives to use these capabilities
  • Maintain Reports and Dashboards to align with business analytics
  • Confirm data integrity across all tools

Required Knowledge, Skills and Competencies:

• Bachelor’s degree
• 2-5 years of strong analytical and problem-solving experience working in sales operations, business analyst role, process improvement, and /or program/project management preferred
• Results orientated, attention to detail, ability to prioritize multiple objectives and projects
• Proven experience in developing, building and delivering quantitative metrics in a business context
• Excellent analytical, reporting, data manipulation, dashboard creation and business intelligence skills
• Ability to collaborate cross-functionally
• Excellent written and verbal communication skills
• Ability to manage own workload, work efficiently, and meet deadlines
• Proficiency Microsoft Office Suite, specifically strong in Excel and PowerPoint
• Experiences in Salesforce.com or similar CRM system.