Job description

As a family-owned business, we understand that family comes first. It’s time to break up with your typical 9 to 5 and telecommute with a company that cares. Call Control is looking for a few motivated individuals to join our virtual team.

**Applicants must complete phone screen to be considered**

Job Duties:

• Field inbound calls on behalf of dealership clients and assist customers.
• Project a friendly and helpful demeanor while communicating with customers in order to provide exceptional customer service.
• Work efficiently and effectively in a team-based environment.
• Schedule service appointments and answer basic inquiries as needed.
• Gather and update customer and vehicle information.
• Address customer inquiries and concerns to meet dealership and manufacturer objectives.
• Conduct outbound calls following a pre-designed script (service/sales follow-up).
• Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.

Requirements:

• Excellent verbal and written communication skills
• A quiet workplace, free from distractions.
• High-speed internet and a compatible wired headset
• Typing skills, minimum of 35 words per minute
• Previous customer service experience is required

All team members enjoy the following benefits:

• PAID holidays off including your birthday!
• A fantastic work/life balance. All team members work 5-day workweek.
• A competitive starting wage of $11.00 per hour with bi-annual performance and pay reviews
• A management staff who cares about your personal and professional growth.
• Full-time opportunities available after probationary period
• Paid training.
• Daily, weekly, and monthly competitions.

Eligible Applicants must be located within one of the following states:

· Florida

· Michigan

· Mississippi

· Nebraska

· North Carolina

· Ohio

· Pennsylvania

· Texas

· Virginia

· West Virginia

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Paid training
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Work Location: Remote

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