Are you ready to be successful and advance your career? Do you enjoy interacting with and helping others? Are you looking for meaningful work that makes a difference to people? Are you someone who isn’t afraid to bring solutions to the table to solve problems?
If so, this may be the opportunity for you!

At COUNTRY Financial, the client experience is at the core of everything we do. Our team members support our clients and agency partners by answering questions, providing helpful information, and resolving concerns. COUNTRY is seeking motivated, client focused individuals to join our Client Services team as a licensed Client Care Representative. Not currently licensed? No problem! We provide world class training and help you get licensed as part of this role.

We are looking for people who:

• Are energetic, self-motivated, and eager to learn.
• Have a passion for delivering exceptional client service.
• Adapt quickly to client needs and changes.
• Find problem solving fulfilling and challenging.
• Have outstanding communication skills, empathy, patience, and ability to think quickly.
• Take pride in the work they do and strive to do the best they can each day.
• Have a desire to further their development and grow a career.

What we offer:

• 38,000 ($18.86/hr.), plus:
• $1,000 sign-on bonus (included in first paycheck)
• $500 salary increase opportunity upon successful licensing completion and meeting proficiency
• Annual bonus eligibility based on company performance
• Promotion opportunity within 1 year
• 401k with company-paid contribution and additional match if you choose to contribute •Growth and development opportunity
• Remote/Hybrid work schedules:
  • Hybrid: Allows 4 days remote work after meeting performance expectations
  • Full Remote: For those outside of Alpharetta, GA (For example, greater than 20 miles)
  • Must reside within 300 miles of Alpharetta, GA

Additional Information

• Positions start on Monday January 16th, 2023
• Must pass Property/Casualty licensing exam within 90 days of first attempt.
• The Client Service Center is open M-F 9am EST - 8pm EST, Sat 10am EST - 6:30p EST. Holidays are reviewed each year and the CSC may be open based on expected call volume, and you may be required to work.
• Training hours are 9am EST - 5:30pm EST Mon-Fri from January 16th to March 4th
• During mentoring you will work the same hours as your mentor.
• Hours after training and mentoring will be Sat 10am EST - 6:30p EST, plus 4 weekday shifts from 11:30am EST – 8pm EST
• All schedules are subject to change based on business need.

How does a Client Care Representative make an impact?

• Communicates with clients via phone, web, and email to deliver a best in class client experience by resolving matters related to client services and/or billing. (Examples include: coverage, quotes, policy changes, processing payments, reinstatement requests, and policy change impacts to premium.)
• Completes calculations and transactions accurately to make policy changes, modify policy coverage, and/or collection of premiums from clients based on underwriting, accounting, and billing services guidelines and best practices.
• Enters communication records and other data into various company systems for information transfer to the Financial Representative, call center management trending reports, or other organizational areas.

• Demonstrated success in a client facing sales, retail, or food service role.
• Strong communication & problem solving skills. You will be responsible for owning timely resolution of complex service situations, and minimizing client effort.
• Highly computer literate. You will be using multiple computer programs simultaneously to research, resolve, and document requests.
• This is an entry level support role, which does not require previous experience.
• This position requires handling a high volume of phone calls, emails and web inquiries in a production environment.
• There may be extended periods of confinement to work station during peak periods.
• This position may require working alternative work shifts, including evenings, holiday and weekends, on a regular or rotational basis as determined by management.