Temporary Living.

Lasting Impressions.

• Respond to all maintenance requests received from the markets, Client Services Specialists, or clients/guests
• Monitor the customer service portal for any new maintenance requests, follow up on pending requests to ensure completion of work orders, and communicate to the appropriate parties once the work order has been completed
• Respond to and mitigate customer complaints, concerns, and comments in a cordial and respectful way
• Respond to customer service issues with a sense of urgency, follow up with each issue, and prevent similar situations from arising to maintain the best solution for both the company and the client
• Recognize and follow the bed bug protocol, as appropriate
• Maintain customer inquiry records via the company databases
• Answer and respond to email communications and phone calls with a friendly and positive attitude
• Maintain and foster working relationships within CWS Corporate Leasing, LLC, external supply partners, and properties
• Act as a liaison between the area market, external supply partners, and internal team members.
• Complete timely and accurate data-entry into the company operating system and the company customer service database.
• Generate reports upon the request of the client services team and/or management.
• Assist client services team members with generating client specific reports, as requested
• Assist with the training and implementation of new processes and systems, as requested
• Other duties as assigned.

CWS Corporate Housing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.