DEPARTMENT: SOCIAL SERVICES

POSITION TITLE: Client Services Coordinator

STATUS: Non-Exempt, Full-time 40 hours. $20.50

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances.

Health Insurance: Low bi-weekly premiums ($34.62) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost. Employees are covered by an employer paid life insurance policy. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options

Parental Leave: Benefit will be one week (5 business days) of paid leave at the employee’s normal rate of pay for births, adoptions and foster placements.

Sick Leave: 12 days annually accruing from day one, eligible for use after 3 months’ service time.

Paid Vacation: 2 weeks annually accruing from day one, for non-exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation is eligible for use after 6 months’ service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year.

General Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. The Salvation Army is an equal opportunity employer.

EDUCATION AND WORK EXPERIENCE:

• Successfully obtained experience working with diverse population groups.
• Minimum 1 year of experience in one or more of the following fields: case management, financial assistance experience, eviction prevention, and programs.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Detail oriented and attention to detail
• Self starter
• Team player
• Fluent in English and Spanish languages in verbal and written communication
• Excellent telephone skills
• Ability to work in fast paced environment and maintain pulse under pressure.
• Customer service mindset
• Proficient data entry skills
• General knowledge of business protocols
• Ability and willingness to keep information confidential
• Maintain a valid WA state drivers license

SOFTWARE-RELATED SKILLS:

• Microsoft Word and Excel, Outlook Required
• Microsoft Publisher, helpful
• Working knowledge of integrated database applications and ability to use new software programs with basic training.

SCOPE OF POSITION:

• Conduct initial assessments of individuals seeking program assistance
• Assess and refer clients for Pathway of Hope case management program
• Using program guidelines, completes intakes of clients based on eligibility
• Provide financial assistance, if available and the client meets eligibility requirements for either rental and/or utility assistance
• Create and update client files as needed, and maintains files and ensures all necessary documentation is included
• Enters client data and case notes into T.S.A programs such as Wellsky and Angel Tree within TSAMM
• Generate reports as needed, including monthly reports and statistics in a timely manner
• Collects client demographic information needed for program reporting.
• Assist as directed with season social services including but not limited to: social services summer camp signups and logistics, back to school programs, Angel tree, toy and joy, adopt and family etc.
• Drive and pick up of items related to social services including baby corner, in kind donations and other items as requested.
• Attend community meetings, network with other community partners, upon approval of supervisor and corps officers.
• All other duties as assigned.

Physical Requirements:

• Ability to sit, walk, stand, bed, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate a telephone
• Ability to operate a desktop or laptop computer
• Ability to lift up to 25 lbs. (usually file boxes)
• Ability to access and produce information from a computer
• Ability to understand written information.

Qualified individuals must ben able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.

Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)