Job description

Light & Wonder is dedicated to being the industry’s only global solutions provider with products that will enhance the entire gaming operation, both on the casino floor and behind the scenes.

Our products continue to grow from proven successful brands. Light & Wonder’ compelling content and proprietary solutions engage players and empower customers because of our use of cutting-edge technology, products, and content including

· Electronic gaming machines for commercial and tribal casinos, video lottery, central determination, licensed betting office, arcade and bingo markets

· An extensive library of proprietary and licensed brand game content, that includes some of the hottest entertainment brands, designed to maximize player enjoyment and operator’s return on investment

· Innovative electronic table games, card shufflers, chip sorters, multi-terminal and multi-game configurations linked to virtual, hybrid and live games

At Light & Wonder, we are committed to making the best games, platforms and systems in the world. We are looking for smart, passionate and creative people to join our team and help us transform the gaming world. We are a global, industry-leading gaming technology company that embraces challenge, fosters an inclusive culture, values integrity, innovation and winning, and is committed to developing and supporting its people.

Join us and let’s make games!

Summary:

Main duties include call center operations and data processing for Video Central Communications system as well as connected VGT’s and components. In addition, the candidate will also support SGI field service operations and Illinois Gaming Board agents.

Responsibilities:

• Customer Service Representative, taking calls from gaming agents, terminal operators and field service personnel.
• Completes computer system activities to support gaming machine installs, gaming machine software upgrades, and related service calls.
• 24/7 system monitoring of the SGI Connexus Video central communication system in accordance with the hours of operation.
• Generates system and productivity reports
• Performs various data entry routines such as updating turnover log with any unusual system occurrences.
• Coordinating, managing and executing scheduled projects as calls are received
• Working with callers 1-1 for problem solving on phone or in the lab including troubleshooting communication problems.
• Supports hotline, network management, and service call dispatch functions.
• All other duties as assigned.

Required Skills:

• Strong Customer Service / Call Center Experience
• Excellent organizational and interpersonal skills
• Some Data Center/Computer Operations experience preferred.
• Knowledge of Excel a plus.
• High School diploma or GED
• Ability to communicate effectively with all levels of operations
• Strong time management skills
• Experience with Unix, Win OS, SQL and Linux a plus.
• Ability to work a rotating 7 day on 7 day off 12 hr shift is required.

Please Note - DAYS/HOURS - Tuesday - Monday - 7pm -7pm

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Data Call center: 1 year (Preferred)
• Technical support: 1 year (Preferred)
• SQL and Linux: 1 year (Preferred)

Work Location: In person

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