Job description

Position Overview:

The Content Moderator position is responsible for ensuring legal compliance and safety of content uploaded to a popular short-form video social media platform. Content moderators are key roles that serve as an important first line of defense in protecting social media users from exposure to inappropriate, disturbing and potentially unsafe online content.

Note: This position may start as a work-from-home position and will transition to onsite within our contact center at a later time, in accordance with health and safety recommendations from local government and our organization.

Specific Responsibilities May Include:

• Review videos, posts, comments, reviews, photos and live streaming content according to the social network’s policies, workflows and targets, which may include graphic, violent, sexual, explicit, political, profane and otherwise highly disturbing content
• Uphold a high standard of accuracy and quality while fulfilling job responsibilities
• Participate in frequent refresher training to always conduct correct moderating policies
• Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams
• Make suggestions for improving efficiency
• Draw up daily activity report

Required Experience, Skills & Competencies:

• Demonstrated stable job tenure
• Social media savvy
• Strong emotional intelligence and resilience
• Sound coping, emotion regulation, and stress-management skills
• Ability to to perform duties objectively, devoid of inherent biases or personal beliefs
• Accurate and critical work attitude
• Proclivity towards complying with procedures, policies and objectives set in place and taking a disciplined approach when undertaking tasks
• Strong prioritization skills
• Ability to think critically and make quick decisions
• Enthusiastic and proactive team player
• Collaborative and has a growth mindset
• Strong spelling, grammar, and reading skills
• Experience in content or community moderation is a plus
• Flexibility to work a 40 hr work week during any day/any shift as needed within the program’s hours of operation: 24 hours per day | 7 days a week (subject to change based on business needs)
• High school diploma or equivalent

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace changes and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better – it’s our caring culture that defines who we are and why you’ll want to become part of our family.

Job Type: Full-time

Salary: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Work Location: One location

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