Job description

Watercrafters is looking for a dynamic, detail-oriented individual to work in our service department.

Requirements:

-Perform a high level of customer service. Promptly answer phone calls, respond to emails, and determine the appropriate service(s) based on the customer’s needs.

-Determine scheduling for our Service and Weekly Maintenance departments, working with other departments to ensure all facets of contracts are done on time and maintain quality control.

- Verify work order accuracy, complete invoices, maintain customer database, and other data entry and organizing tasks as needed.

- Track and monitor job times, truck locations, inventory flow, incoming materials for jobs and respective accuracy, billing, and customer concerns related to your department(s).

- File completed invoices and other items as needed and maintain databases as needed.

-Be able to write and process proposals

-Debrief with technicians as needed to be able to complete invoices in an accurate and efficient manner. Identify when and if additional services are needed.

Skills/Education Required:

-Excellent written and verbal communication skills

-Good computer skills and the ability to learn new software

-Ability to read a map

-Good math skills

-Ability to perform multiple tasks simultaneously

-Be detailed oriented and organized

-Have neat handwriting

-Have a positive disposition

-Have good interpersonal relationship skills

-Be able to identify potential problems and prevent them accordingly

-Possess the tact and knowledge necessary to deal with customers, employees, and co-workers effectively

-Ability to handle and resolve conflict in a manner that results in a win-win outcome

-Fluent in English

Skills/Education Preferred But Not Required:

-Basic knowledge of city location and road system of the Montgomery County area

-Working knowledge of MS Office

Hours:

Year round full-time position. Saturday hours are required during the spring and fall.

(March through October) Mon – Fri: 7:45 am to 6:00 or 7:00 pm

(November through February) Mon – Thurs: 8:00 am to 4:00 pm

Benefits:

- Excellent Health / Dental / Vision Insurance

-Paid Holidays (Memorial Day / 4th of July / Labor Day / Thanksgiving (Thur/Fri) / Christmas & New Years (Dec 24th through January 1st off))

-Vacation & Sick leave (PTO)

-Life Insurance

-Short Term Disability

-Overtime Pay

-Industry training

-Tuition reimbursement (Eligible after 2 years of employment)

-401k (Eligible after 6 months of employment)

Who we are:

Watercrafters has been setting the standard for professional service and quality products for Montgomery County residential pool owners since 1982. Our team is one of the best trained, highly skilled teams in the industry. Most of our team has been with us for over 5 years, with many here over 10 years. Please visit www.watercrafters.com to learn more about us.

Education Opportunities:

Watercrafters is committed to continuing education and provides extensive industry training to all team members.

Application Process:

1) Submit application or resume.

2) Phone interview.

3) Face-to-face interview.

4) Potentially, a second face-to-face interview.

5) Pass background

Benefits: (waiting period applies)

• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8-10 hour shift
• Monday to Friday
• Weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Administrative Experience: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Company's website:

• www.watercrafters.com

Work Remotely: No

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Gaithersburg, MD 20879: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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