Job description

Description:

Fully On-site

USA_NC_Cary_Weston

Schedule options -
(2) for 8-5pm
(1) for 10-7pm

• Is a customer service / operational support role
• Will be responsible for confirming required shipment activities have happened and all shipment milestones have been met
• Strong interpersonal and communication skills (orally and writing)
• Strong Customer Service experience
• Needs to be computer savvy; excel experience not required but is a plus
• Logistics experience not required but is a plus

Additional Responsibilities include, but not limited to:

• Responsible for ensuring customer satisfaction by providing customers with courteous, professional, and efficient service at all times.
• Generates outbound calls to specific low-volume accounts in order to provide excellent service and communication to accounts.
• Process orders received via fax, e-mail and phone on a daily basis and provide confirmation when requested Process pick tickets through the ERP System selecting the appropriate carrier ensuring timely delivery
• Communicate with multiple external and internal customers
• Adhere to all procedures and work instructions in performing the job
• Communicate with various internal departments on a regular basis for customer/product related issues, including backorders, emergency shipments, customer account status, invoices, returns processing etc.
• Maintain accurate information regarding backorders
• Responsible for providing customers and clients with accurate answers to questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
• Responsible for customer account setup and customer file maintenance
• Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations
• Other tasks as assigned
• The Customer Service Representative will also be assigned other duties and tasks as required from time to time.

Job Types: Full-time, Contract

Pay: $9.15 - $17.00 per hour

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Cary, NC 27511: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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