Job description

COMPANY OVERVIEW:

Precision Door has been franchising since 1999 and is now America’s leading Garage Door Repair company. You’ll work with smart and reliable supervisors and co-workers. At Precision, we want you to start a career. We invest in our employees, and are looking for career-oriented, permanent employees. We understand what it takes to raise a family these days. That’s why our employees enjoy a competitive pay band and benefits. We train you the right way, so no previous garage door experience is necessary to work with us!

POSITION OVERVIEW:

This position serves as customer service representative of residential garage doors, garage door openers, and related components. Interacts with customers on a daily basis providing them with excellent customer service.

• Part-time
• Schedule will be Mon-Fri
• Hours will be 3pm - 8pm
• Remote opportunity, but must be local to our Winston-Salem location
• Hourly pay band of $15-$19/hour

ESSENTIAL FUNCTIONS:

• Answer incoming calls from customers, vendors, and dispatchers
• Schedule Technician appointments for customers
• Verify posted payments match receipts
• Manage Trello messages from dispatch
• Manage emails sent to general mail page
• Primary contact for all customer refunds
• Assists customers with Wells Fargo Funding Process
• Respond to all Google and Facebook reviews
• Collects and follows up on customer payments

MINIMUM QUALIFICATIONS:

High school diploma or GED, experience providing direct customer service and dealing with customer complaints is required; or an equivalent combination of education, certification, training, and/or experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of scheduling, problem solving and conflict resolution
• Knowledge of basic accounting and finance as it relates to sales
• Skill in using Google Office products
• Skill in using alternative computer programs and software (Opal, Clover and more)
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to provide excellent customer service by assessing customer needs, meeting quality standards and evaluating customer satisfaction
• Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to cooperate and solve problems in a team environment
• Ability to follow complex instructions and communicate effectively orally and in writing
• Ability to organize work for timely completion
• Ability to identify specific door brands, openers, keyless entry systems and components

Job Type: Part-time

Pay: $15.00 - $19.00 per hour

Benefits:

• Employee discount
• Tuition reimbursement
• Work from home

Schedule:

• Evening shift

Work Location: Remote

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