Job description
As a Customer Service Representative, you will be responsible for offering guidance to customers by telephone, according to the requests and needs they present; guaranteeing a resolution in the first contact. You will be a key piece in the service experience offering professionalism, courtesy and excellence.
Note: This position requires availability for rotating shifts (including weekends/holidays) and on-site work in our office in Guaynabo or Mayagüez.
Requirements:
- Minimum one (1) year of experience in Customer Service;
- High School or higher education completed;
- Advanced knowledge in computer applications;
- Orientation and commitment towards customer service;
- Excellent verbal and written communication skills;
- Fast documentation and computer navigation.
- Availability for rotating shifts (including weekends/holidays).
- On-site work in our office in Guaynabo or in Mayagüez.
What are the benefits of being part of our team as a Representative of Services in the field of Health?
- In-service training, regulatory aspects and health
- Telemedicine service 24/7
- Emergency assistance service 24/7
- Employee Assistance Program for handling personal concern
- Assistance in the cessation of tobacco use
- Diabetes prevention program
- Health orientation program for pregnant women
- Opportunity for growth and development
- Contribute to the health and well-being of the population
Job Type: Full-time
Benefits:
- On-the-job training
- Referral program
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
- Rotating shift
Weekly day range:
- Rotating weekends
- Weekend availability
Work setting:
- Call center
- In-person
Work Location: One location
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