Customer Service Representative - Commercial Lines
Full Time
Tampa, FL 33602
Posted
Job description
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is looking for a Customer Service Representative to join our Commercial Lines team in Pinellas or Tampa, Florida!
This role provides support to Account Executive and Producer in maintaining, expanding and servicing accounts.
**We offer a robust course to obtain the 440 license without having to take the state exam!
WHAT YOU'LL DO:
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Assists Account Executive in obtaining information from the client for new and renewal policies, updates applications and policy detail.
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Rates, quotes, and issues policies as required.
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Reviews new and renewal policies for accuracy for delivery to the insured and updates detail in computer.
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Reviews endorsements for accuracy and forwards to the customer.
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Prepares change requests to the company requesting policy changes, and updates Applied accordingly.
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Keeps suspense (activity) items current.
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Prepares proposals for renewal on smaller accounts
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Issues Binders.
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Issues Certificates of Insurance and Auto ID cards, as needed.
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Issues Summaries of Insurance.
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Prepares Invoices.
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Enters policy detail on accounts not yet entered.
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Prepares finance contracts.
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Prepares accounts for marketing and markets accounts per instructions from Account Executive or Producer.
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Keeps abreast of industry changes and trends.
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Talks with customers by phone or in person inside agency office.
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Undertakes additional responsibilities as required in the Account Executive’s absence (telephone calls, producer calls, client requests, etc.)
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Orders MVRs and orders workers compensation checks.
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Participates in seminars and classes for knowledge and skill development.
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Prepares Premium Loss Summaries
WHAT YOU'LL NEED:
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440 Insurance License preferred
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Strong technical insurance knowledge and background.
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Strong communication and negotiation skills under stressful situations.
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Strong team member who proactively assists all other members of this team.
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Ability to maintain a professional manner at all times.
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Strong Microsoft Word and Excel knowledge
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Advanced time management and organization skills
WHAT WE OFFER:
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Excellent growth and advancement opportunities
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Competitive pay based on experience
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Paid Time Off (PTO)
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Generous benefits package: health, dental, vision, 401(k), etc.
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Employee Stock Purchase Plan
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
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