About Us

Qualio is on a mission to empower life science teams to launch and scale life-saving products. We're doing that by building a connected and integrated quality management platform for the entire life science ecosystem. Qualio is trusted by 100s of highly regulated international customers, ranging from the bleeding edge of computational biology and machine learning to household names in mRNA vaccine development.

The Qualio team is an all-remote, globally distributed workforce with teammates in over ten countries.

What's the opportunity?

You will work with our customers to uncover and understand their goals, align on business objectives, and be responsible for implementing account plans to grow and secure your portfolio. You will wear numerous hats daily while prioritizing the retention and expansion of our customers to ensure mutual success.

Your day-to-day is a mix of proactive and reactive work. The proactive work includes running customer meetings, handling renewals, up-sells, and some project management. The reactive will consist of support and general account management duties.

What will I be doing?

• Be the key contact and advocate for your assigned customer list
• Maintain a revenue base by managing account support, retention, and renewal
• Drive upgrade revenue from new product feature adoption and expanded usage
• Collaborate with the Product, Marketing, and Sales teams to advocate for your customers and proactively find ways to grow our customer base

What will I be measured on?

• Renewal Attainment
• Account Expansion
• Customer Success Planning
• Customer Adoption

What skills do I need?

• 3+ years of Customer Success in a B2B SaaS company
• Proven expertise in driving account expansion
• Demonstrated experience as a trusted advisor to customers
• Great communication skills across multiple mediums (video conference, phone, email)
• Experience with Salesforce.com, Intercom, Asana, Hubspot, Recurly (or similar softwares)
• Exceptional organizational and time management skills
• The ability to thrive in a fast-paced environment

Benefits

• Competitive salary
• Matching 401k
• Medical, Dental, and Vision Benefits
• Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
• Unlimited PTO policy
• Company allowance for home office supplies
• 12 weeks paid parental leave
• Opportunity to make a difference through helping life-saving products get to market

A note to candidates:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that's okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

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