Job description

At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master-planned communities and construction of high quality, energy-efficient homes across the Rio Grande Valley. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on Builder Magazine’s Top 200 Builders List and is on an aggressive growth trajectory to make the Top 100 Builders list while serving more communities across South Texas.
Rhodes was founded in the early 1990’s as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the Rio Grande Valley. For more than a decade, we have grown to serve the communities of Mission, Donna, McAllen, Edinburg, San Juan, Weslaco, Harlingen, and Brownsville. We are passionate about our customers, building exceptional homes, our team, and the communities where we live, work and serve.
Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities.
Benefits of being a part of our Team include:

• Competitive Compensation including Bonus & Profit-Sharing Programs
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage Along with Robust Supplemental Plan Options
• Employer Paid Health Reimbursement Account for Medically Enrolled Staff
• 401(k) with Company Matching Contributions
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Employee Home Purchase Rebate Program
• Employee Assistance Program (EAP)
• Reward and Recognition Programs

Role Mission: As a Design Consultant working in the Esperanza Homes division, you will deliver outstanding customer service and satisfaction while offering elegantly timeless as well as fashion-forward selections. Consultants must remain current on design trends and should be able to articulate the importance of these trends to buyers. The Design Team maintains a focus on delivering value to the customer through appropriate selections while driving company profitability through the sale of options and upgrades. You are part of the operations team and have an exciting opportunity to support the accomplishment of our organizational purpose to create beautifully engaging communities.
Measured Performance Goals:

• $ Design Studio Revenue
• % Customer Satisfaction
• % Selection Variances
• % Accuracy Internal Plans & Combined Option Lists

Accountabilities:

• Act as the primary driver of the customer experience between sale and start of construction.
• Drives timely delivery, per Pre-Construction Schedule, of color selection information for on-time starts for sold, inventory and model homes.
• Resolves reselection issues and responds to questions that arise in relation to finishes during construction.
• Contributes to the construction process by providing concise and organize paperwork/selections/documents.
• Responsible for maintaining Design Studio displays, current samples and overall appearance of the design studio.
• Educates sales team, construction team, potential buyers and contracted buyers on included features and available options at a preview and throughout design session appointment.
• Communicates plan/product/pricing inconsistencies to management and purchasing team.
• Create comfortable and exciting environment for Selections Meetings
• Review customer budget prior to meeting and keep customer within their budget for the Selections Meeting
• Design SPEC homes to be within specified budget and with most sellable design items
• Recommend Design Studio additions and review with manager
• Organize Design Studio in order to maximize space and keep orderly
• Complete all necessary documents for Selection Meetings and file in proper folders
• Communicate any issues from Selection Meetings with manager and Sales Consultant.
• Facilitates clear inter-department communication.
• Create addendums and documents for spec homes from color templates and matrices based on initial addendums and documents supplied by Vice President - Operations.
• Strong active listening skills.
• Exhibits tact, consideration, and patience in difficult situations.
• Interacts and communicates clearly with coworkers, clients, and vendors in a courteous, friendly manner.
• Approaches sudden, unexpected challenges effectively with confidence.
• Strong work ethic, takes initiative, learns and applies new information quickly.
• Maintains a professional image as the face of Esperanza Homes to homebuyers.
• Personable, adaptable, approachable and friendly, while maintaining a strong sales orientation.
• Displays strong knowledge of interior finishes, including natural characteristics of products, wood species, natural stone and cohesiveness of product interconnectivity.
• Ability to think and sketch three-dimensionally to illustrate design concepts, floor diagrams, furniture plans and custom requests.
• Lives the Values of the Rhodes Team
• Act with Integrity, No Exceptions
• Honor our Team
• Never Be Satisfied– continuously looks for ways to improve every aspect of our business
• Best in Class Customer Experience -provide a best-in-class customer experience– every time, with every customer
• Community Leadership – we take pride in actively engaging in the communities we serve, making them better for our future
• Believes and is committed to our mission to enhance the lives of our customers and our team through building communities
• Is driven by outcomes and results, and wants to be held accountable for them
• Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
• Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
• Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
• Works through silos and forges strong cross-departmental relationships in order to achieve outcomes

Supervisory Responsibilities:
None
Qualifications, Knowledge & Skills:

• Minimum Experience: 5 years of design experience. Residential interior design firm/construction experience a plus.
• Solid understanding of core design principles and color concepts and proven ability to apply.
• Computer-savvy (Microsoft Office, IHMS, CADD).
• Ability and desire to learn how to design with new technology and communicate information thru technology.

FLSA Status: Exempt
Essential Functions (Mental/Physical/Environmental Requirements):
The physical demands described here are representative of those that must be met by a team member with or without reasonable accommodations, to successfully perform the essential functions of this job.

• Report to Office daily and adhere to schedule
• Ability to oversee direct reports daily and provide guidance as needed
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face-to-face conversations with customers, co-workers and manager
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle
• Comply with company policies and procedure
• Must be able to able to remain in a stationary position 50% of the time
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift

Work Location: One location

oacadventures.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, oacadventures.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, oacadventures.ca is the ideal place to find your next job.