Location: Golden, CO

Position Mission

Donor Communications furthers the mission of The Fellowship of Catholic University Students by serving and communicating with the FOCUS community – donors, staff, and students – regarding donations. We provide quality and timely service, craft unique designs, and manage communications for the FOCUS Community with a joyful spirit and a servant’s heart. The Donor Communications Manager oversees the daily operations for the Donor Communications team and leads the team of Donor Communications Specialists and Sr. Specialists. A Donor Communications Manager executes the vision of service set by the Sr. Manager of Donor Communications and supports the Sr. Manager of Donor Communications with special projects as needed. A Donor Communications Manager is also capable of stepping in and managing the Donor Communications team in the absence of the Sr. Manager of Donor Communications. A Donor Communications Manager shoulders more responsibility in regard to navigating complex issues and interdepartmental projects, supervising 3-4 direct reports, and assisting in the hiring, onboarding, and training of new staff.

Position Responsibilities

• Supervise and build long-term development of a team of 3-4 direct reports who exceed in team goals
• Oversee the execution of daily operations of the Donor Communications team
• Assist in the management of complex issues and specialized projects interdepartmentally and within Mission Development
• Support the Sr. Manager of Donor Communications in hiring, onboarding, and training new employees and interns to the team
• Learn all duties of Specialists and Sr. Specialists and fulfill these duties as needed, including:
  • Resolve support-related inquiries for donors, missionaries and staff with timeliness and accuracy.
  • Professional and cheerful communication via voicemails, emails, mail, and calls.
  • Act as the primary contact for missionaries and staff with donation-related questions.
  • Assist with entering, updating, and verifying donor database information. Once trained, must be able to perform duties with greater than 99% accuracy rate.

Qualifications

• Bachelor's degree preferred
• 2+ years of management experience preferred
• Working knowledge of MS Office Suite, databases and direct mail
• Professional and friendly customer service skills
• Excellent, customer-focused written and verbal communication
• Ability to navigate various forms of technology
• Ability to follow instructions with an attention to detail and work independently

Benefits

As a FOCUS staff member, you and your family will have access to several benefits that are designed to help care for the whole person and make your career at FOCUS rewarding. You will receive:

• Medical, Vision and Dental insurance
• Ability to contribute to a Health Savings Account
• Employer-provided life insurance
• Long-term disability insurance
• Options to purchase additional life insurance for yourself, your spouse and your child(ren)
• 403(b) retirement plan with a discretionary employer-match for eligible staff
• Option to purchase LifeLock Identity Protection
• Integrity-based Paid Time Off
• Paid parental leave
• We observe many paid holidays recognized by fellow Americans and also some of the feast days of Holy Mother Church. In addition, we recognize the Sacred Christmas Respite by closing the office from December 24-January 1 each year.

Eligibility for benefits depends on the type of position you hold (full-time, part-time or temporary) and your tenure with FOCUS. Specific benefits may change at FOCUS's discretion.