Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How You’ll Make an Impact:

The eCommerce Fraud Coordinator will focus on analyzing and reviewing online transactions processed through Carter’s websites and mobile applications, enabling sales and mitigating fraudulent activity.

This role reports to the Manager, eCommerce Fraud Prevention and is 100% remote with shifts Tuesday - Saturday or Wednesday - Sunday from 1:30 - 10 pm EST.

90%: Transaction and Chargeback Review

• Review orders held for manual review using fraud tools and decision-making skills to determine validity and mitigate fraud

• Enforce Carter’s operational and fraud prevention policies

• Review chargebacks to inform future fraud prevention decisions and strategies

• Collaborate with Customer Service team to ensure smooth order processing and customer experience

• Any other duties assigned by leadership

10%: Fraud Strategy and Rule Development

• Identify fraud trends and patterns to provide useful insight for rule changes and present to eCommerce Fraud Manager

• Disseminate best practices to team members and cross-functional partners as appropriate

We’d Love to Hear From You If:

• Ability to take initiative, multi-task, and work well as part of a remote team

• Possess strong judgment, decision-making skills, detail oriented with strong follow through

• Ability to work in fast-paced environment

Preferred Skills and Experience:

• High school diploma or a GED preferred

• 1-3 years professional work experience, preferably in similar role

• Direct experience with CNP fraud mitigation strategies and tools a plus

• Call center, Retail and/or eCommerce experience is a plus

Our Team Members:

• Lead Courageously: Have a strong sense of personal values that align with our Company values

• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment

• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients

• Drive Growth: Set aggressive goals and implement plans precisely

• Cultivates Innovation: Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

Make a Career at Carter’s:

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

#LI-Remote

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.