Dept Number/Name: 0-3710-000 Admissions

College/Division: Academic Affairs-Student Success

Salary Plan: Staff

Hiring Salary/Salary Range: $33,600

Position Number: 00005019

ORGANIZATIONAL SUMMARY: The Student Success division at the University of South Florida, is comprised of 60 departments, providing students with academic support, engagement opportunities, health & wellness services and enhancement of the educational experience.

This position typically reports to an Admissions Recruiter/Advisor or to a higher level administrator of in Admissions or Registration department, or other appropriate college or campus unit. The Office of Undergraduate Admissions is responsible for recruitment, admission and yield enhancements impacting the enrollment of undergraduate students
at the University of South Florida. Approximately 36,000 admission applications are processed each year, augmented by academic credentials (e.g., high school and/or post-secondary transcripts, test scores, residency affidavits, conduct/disciplinary documentation, etc.) for each applicant. At the present time, the team includes approximately
75 full-time permanent staff, four OPS temporary staff, and 50 federal work study student assistants.

POSITION SUMMARY: The primary purpose of this position is to provide front line customer service to prospective students, families, and other university personnel. Answers general questions regarding admissions procedures and policies and refers customers to appropriate staff and offices on campus when needed. Accepts applications and other documents submitted and records receipt.

RESPONSIBILITIES:
Inform prospective students about admissions procedures. Assist in completion of admissions application. Examine applications submitted for accuracy. Answer questions regarding status of application. Refer students, parents, and university staff to appropriate offices for non-admissions related issues. Organize front lobby and ensure that it is fully stocked with admissions and university publications.

Assist with projects that can be completed at the front counter. Attend recruitment events on campus and assist with programs, as needed.

POSITION QUALIFICATIONS:

MINIMUM: This position requires a Bachelor's degree in an appropriate related field of study; or a High School diploma with a minimum of three years of directly related experience. In a specialized academic area, this position may require or prefer a degree in that field of study. Appropriate college coursework or
vocational/technical training may substitute at an equivalent rate for the required experience.

PREFERRED: This position prefers a Bachelor's degree, preferably from USF. This position prefers one year in Admissions, Customer Service or Student Affairs as a paid employee or student volunteer. Proficiency in spoken Spanish and/or Haitian Creole as well as experience working with diverse populations are also preferred.