Job description

Looking to join one of Massachusetts' most innovative and committed organizations? Northeast Arc is a premier provider of services devoted to strengthening the abilities of all. We are a non-profit human services provider located in Danvers. We are a mission-driven agency committed to changing lives and discovering abilities. Whether it's the individuals we serve or our employees who support them, we know that each person has a unique set of skills and contributions to make. Northeast Arc prioritizes inclusion and diversity. We value the individual perspectives, cultures and approaches that our employees bring to make us one of the most innovative organizations in human services!

We have an exciting new opening for an entry level Administrative Assistant in our Personal Care Management (PCM) department. This position offers some hybrid/remote flexibility. Occasional travel to our Danvers, MA office will be required.

Job Summary: Provides administrative and clerical support to the PCM team.

Major Responsibilities:

• Works as part of a team to support program staff.
• Obtains physician's signatures for PCA evaluations, re-evaluations, and adjustments.
• Requests insurance forms.
• Enters data into program database(s).
• Answers main phone line and redirects calls.
• Enters and processes notifications of Prior Authorization as needed.
• Assists with variety of clerical functions to facilitate optimal workflow, including filing, scanning, and tracking.
• Other duties and special projects as assigned.

Qualifications:

• Minimum of a high school diploma, Associates degree preferred.
• Prior clerical/office experience.
• Strong organizational, clerical, interpersonal, multi-tasking and customer service skills. Attention to detail, able to work independently and as part of a team.
• Proficiency in use of office tools and equipment including phones, printer/scanner/fax machines, and computers (including internet, e-mail, and Microsoft Office applications); solid organizational skills.
• Bilingual (Spanish) preferred.

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