Job description

EXCEPTIONALLY EXPERIENCED FRONT OF HOUSE RESTAURANT OPERATIONS MANAGER

PAY DETERMINATION COMMENSURATE WITH SKILL SET LEVEL AND EXPERIENCE

As a family-owned and -operated company, Carson’s Prime Steaks and Famous Barbecue Restaurant in Milwaukee seeks to hire an organized, honest, trustworthy, energetic, self motivated, passionate service industry professional manager with a drive to be the best. If you want a career at a progressive company with a long-standing commitment to its people, join our team.

This position is your opportunity to be a part of an award-winning restaurant team and landmark institution for over 40 years. Since 1977, Carson’s has garnered prestigious recognition as one of the “Top 40 Chicago Restaurants Ever” by Chicago Magazine, won the first ever National Rib Cook-Off in 1983, and is heralded by Frommer’s as a "must-do Chicago experience." From Business Week to Esquire Magazine to The Food Network, Carson’s has been recognized as a preeminent dining destination the world over. We currently operate three highly-rated restaurants located in Chicago, Deerfield, IL, and Milwaukee, WI.

Carson’s Restaurant Manager will lead and direct daily operations of our upscale restaurant and consistently deliver an exceptional guest and employee experience; lead and develop front of house (FOH) and work in unison with back of house (BOH) teams, and assist ownership in driving sales, managing costs, and growing business.

Job Type: Full Time

Carson’s Prime Steaks and Famous Barbecue in Milwaukee is located Downtown Milwaukee, right near the Fiserv Forum, at:

301 W Juneau Ave

Milwaukee, WI 53203

www.ribs.com

Hours of operation:

Sun 11:30am – 10:00pm

Mon 11:30am – 10:00pm

Tue 11:30am – 10:00pm

Wed 11:30am – 10:00pm

Thu 11:30am – 10:00pm

Fri 11:30am – 11:00pm

Sat 11:30am – 11:00pm

Why Choose Us:

• No corporate mindset. Family-owned and -operated business with open communication.
• Competitive Compensation - Commensurate with Experience
• Flexible scheduling
• Daily Meal Credits
• Never work Thanksgiving since we are closed that day.
• Equal Opportunity Employer with commitment to Diversity and Inclusion of ALL

What We’re Looking For:

• Previous experience managing full-service fine dining and/or upscale casual restaurants or an eager motivated willingness to learn and train
• Excellent personal integrity, professionalism, punctuality, and maturity
• Trustworthy
• Superior interpersonal communication skills and happy positive attitude
• Friendly, outgoing, and energetic personality, welcoming of all people and diverse backgrounds
• Passion for food and hospitality industry
• Neat, Clean, Well Organized and responsible
• Work respectively well with others and has sense of pride in successful team leading
• Food Handler, Alcohol, Allergen, Bartender license and Sanitation Certifications current, pending, or willingness to obtain
• Wine knowledge and upscale dining experience a plus
• Experience as a user or administrator in Toast and OpenTable
• Experience managing delivery partner platform Uber Eats

Key Responsibilities & Duties:

• Organize, run and supervise smooth efficient daily shifts (including opening and/or closing shifts), ensuring exceptional guest and employee experience
• Consistent Professionalism, tact, and good judgment dealing with challenges pertaining to guests, vendors, employees, and respond with patience and courtesy
• Maintain proficiency in job functions of FOH and BOH positions and provide active backup support when business needs require
• Assist ownership in managing costs, driving sales and growing business in support of financial goals
• Partner with ownership and management team to interview, hire, onboard, train, schedule, supervise and develop FOH and BOH hourly employees
• Monitor, address and document individual hourly employee performance through ongoing feedback, positive recognition, coaching and, when necessary, disciplinary action up to and including employment termination
• Effectively balance, pare and maintain security of all cash banks
• Ensure proper food storage, quality and presentation standards, including temperature controls
• Monitor and ensure the restaurant and the team’s compliance with all company policies and procedures as well as all legal and regulatory requirements (including but not limited to safety and sanitation regulations and responsible alcohol management) and represent the company in interactions with legal and regulatory authorities
• Work a variety of days and shifts (including mornings, late nights and weekends) as needed
• Multitask and communicate calmly and effectively in busy, stressful environments
• Follow rules, policies, procedures and conditions of employment, including those outlined in Employee Handbook
• Other duties assigned as needed
• ***Substance abuse prohibited. No employee may use, possess, attempt to possess, distribute, deliver, or be under the influence of a drug, or use or be under the influence of alcohol, while performing work***

LOOKING ONLY FOR TOP TIER TALENT TO RUN THE SHIP

IF THAT SOUNDS LIKE YOU… APPLY TODAY. WE WANT TO HEAR FROM YOU!

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Experience level:

• 3 years

Restaurant type:

• Bar
• Fine dining restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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