Job description

Food and Beverage Shift Lead

2475 Grand Blvd, Kansas City, MO 64108

GIVE THE GIFT OF terrifically HAPPY TUMMIES! LEGOLAND Discovery Center and SEA LIFE Aquarium Kansas City are on the lookout for a Food and Beverage Shift Lead!

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About the Role

You’ll wow the customer with exceptional guest experiences while hitting all KPI targets. You’ll empower café team members to deliver outstanding results and strive for continuous improvement. Compensation for this opportunity is $15 per hour.

Key Objectives

Work with our Retail Manager to achieve food and beverage department goals.

Help lead a phenomenal team by training and ensuring all team members deliver consistent standards.

Use the mystery shopper program as a benchmark to make sure you delight your guests with excellent customer service.

Drive sales above the budgeted targets by helping to develop new experiences, promotions and expand products lines.

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Key Responsibilities

Follow all loss prevention procedures.

Complete all stock control processes.

Monitor the effective visual appeal of all commercial points throughout store and attraction, ensuring the highest standards and recommending improvements.

Plan, coordinate and maintain standards within your F&B unit or area, completing weekly standards audits.

Manage all safety practices in the café.

Leading your team by example

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About You

• 2 years of food and beverage experience.
• Guest service experience.
• Experience in a visitor attraction, theme park, museum, leisure, hotel or theater environment.
• Excellent communication and motivational skills.
• Proven track record to work on multiple projects simultaneously and multi task as necessary.

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Employee Benefits:

Alongside providing vital support to our attractions, you’ll also receive:

• Competitive Salary
• Benefits package (including a medical, vision, dental, life insurance, and 401(k) matching plan offering)
• Paid Time off
• Discounts in our retail shops and restaurants
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• Everyone Matters at Merlin

At Merlin, we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to build a broad and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to build a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we strive to be the most inclusive and flexible employer in our industry.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Restaurant type:

• Quick service & fast food restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Kansas City, MO 64108: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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