Job description

Elite Resort Group on Hilton Head Island, SC is looking for a motivated, results-driven professional to fill our full-time position of Front Desk Associate. We are looking for a dynamic individual to provide a luxury experience for our guests.

Responsibilities will include but not limited to:

- Greet guests and patrons as they arrive

- Perform all check-in and check-out tasks

- Operate phone system, take calls and provide information and transfer calls

- Register guests and collect necessary information for the duration of stay

- Keep track of all guests emails and requests

- Answer inquiries regarding resort, service, directions, etc.

- Refer guests to appropriate department/managers to resolve complaints or provide suggestions

- Compute bills and take payments as required

- Contact housekeeping/maintenance departments when needed

Requirements:

- Must be a highly disciplined individual – punctual, reliable, with leadership skills.

- Have strong computer skills, especially with Word and Excel. Internet experience is also preferred.

- Excellent written and oral communication skills

- Strong organizational skills

- Valid Driver’s license is preferred.

Other:

- Work schedule could be more than 40 hours a week and more than 5 days a week depending on occupancy. Must be available for flexible hours, weekends and holidays.

- Shifts are 8 hours

- This position is classified as non-exempt and hourly.

Experience:

- 1 year Hotel experience is preferred

- 1 year of Front Desk experience is preferred

Education:

- High school or equivalent is preferred

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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