Job description

We are hiring a Help Desk Analyst - IT I for one of our clients in Kansas City, MO.

Job Description: The primary focus and responsibilities of this role are answering phone calls and responding to voice mails, emails, monitoring and managing the online help desk ticketing system, watching the inbox for emails and notifications, creating tickets in Cartegraph for facilities, and then submitting tickets in Service Desk. The helpdesk role includes watching for newly submitted tickets in Service Desk and ensuring that tickets are assigned to the correct persons or groups and in the proper state. Resolving Service Desk tickets or phone calls if possible after being trained and provided with the tools to perform those resolution services. Answer the phone and assist Users over the phone Reset Network Passwords Create Service Desk tickets · Process Employee Forms Employee Forms Create Cartegraph Tickets for: Building Maintenance, Lights indoors and outdoors Working PC Support Tickets as capabilities allows

About Us: We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry, we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment, that enables to find the high quality of talent with high success rate of talent delivery, keeps us continue to be the best in the industry.

Job Type: Contract

Salary: Up to $20.00 per hour

Experience level:

• 1 year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Kansas City, MO: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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