Job description

Join a passionate team of housers leading the charge for housing affordability in our community.

We are looking to add a part-time Housing Resource Specialist to join our front reception team to work the afternoon shift (12:30p-4:30p).

Under general supervision of the Operations Specialist, the Housing Resource Specialist performs front desk operations, providing a variety of administrative office support to assist in the efficiency of business operations. Provide all guests with superb customer service according to agency core values.

Essential Duties and Responsibilities and Expectations:

• Customer Service
• Phone Communication
• Work Order Processing
• Mail Processing
• Miscellaneous Administrative Responsibilities
• Ensure Organizational Excellence and Core Values are being practiced. Core Values: Respect, Diversity, Integrity, Public Trust, Empathy and Professionalism.

Customer Service Duties:

70 % of time

• Greet all guests and provide them with superb customer service.
• Notify staff when clients arrive for scheduled meetings.
• Answer client questions and all incoming calls. Document messages thoroughly.
• Redirect phone calls to the appropriate individuals.
• Document all walk-in lobby traffic.

Work Order Processing Duties:

5% of time

• Receive, submit, and communicate client and staff work order requests to the maintenance staff.
• Call-out all emergency work order requests in a timely manner.

Mail Processing Duties:

10% of time

• Accept all letters and packages and distribute them to the appropriate individual or department.
• Process outgoing mail, organizing and charging postage per department.
• Ensure all Certificate of Mailing letters are taken to the Post Office by the Operations Specialist or other designated member of the Senior Management Team.

Miscellaneous Administrative Duties:

15% of time

• Open and close the front office according to regular business hours. Post signage of irregular business hours as needed.
• Prepare the front desk for daily business operations.
• Notify staff of any call-out absences. Update the vacation calendar accordingly.
• Ensure the front desk and office lobby are clean, organized, and equipped with all necessary supplies such as pens, forms, and paper.
• Monitor, organize, and forward electronic faxes to appropriate individuals.
• Assist the Operations Director in supply inventory and ordering.
• Assist Housing Choice Voucher program with the coordination and scheduling of hearings.

Minimum Qualifications (Experience/Education):

• Valid Montana Driver’s License or ability to obtain within 60 days of starting employment with HomeFront.
• Bondable
• High School Diploma or equivalent
• Experience working in an administrative office position desired.
• Two-years of customer service experience.
• Experience with multi-line telephone systems.
• Microsoft office suite proficiency.

Competencies or Knowledge, Skills and Abilities (KSA’s):

• Relate to and effectively work with low-income, elderly, and/or disabled persons in a professional and respectful manner.
• Provide good customer service and maximize customer satisfaction in the delivery of service.
• Work independently in a non-structured setting with minimal supervision.
• Manger time and tasks efficiently with limited supervision
• Work professionally with co-workers, residents, vendors, and the general public.
• Speak and understand English in spoken and written form.
• Develop letters, memoranda, reports, schedules using grammatically correct English.
• Strong attention to detail.
• Ability to multi-task effectively.
• Conflict resolution.

HomeFront is an Equal Opportunity Employer. HomeFront does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Position is open until filled. For considerations please complete the HomeFront employment application at the following link:

https://homefrontpartners.org/employment-application/

Job Type: Part-time

Pay: From $14.42 per hour

Benefits:

• Flexible schedule

Schedule:

• 4 hour shift
• Monday to Friday

Application Question(s):

• Are you bondable, or have you ever been convicted of a felony?
• Are you related to any current HomeFront employees?

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

oacadventures.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, oacadventures.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, oacadventures.ca is the ideal place to find your next job.