Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for a Lead Medical Assistant. Under the general direction of the Clinical Nurse Manager, the Lead Medical Assistant is responsible for the onboarding and skill competency of site MAs and the storage, handling, and management of the site vaccines. The lead MA also assists providers (physicians, NP, PA, Behavioral Health, Nurses) with patient visits. The Lead MA is expected to take a very active role under the direction of the site leadership in the assignment of duties to MAs for the daily running of the health center site. The lead MA also functions as a MA and has administrative, clinical and laboratory duties.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

• In collaboration with the Program Manager for Risk and Vaccines and the RN Clinical Manager, manages vaccine inventory, including but not limited to ordering, maintaining compliance for VFC eligible vaccines, and organization of VIS as needed for patient care
• Under the guidance of the RN Clinical Nurse Manager, maintains updated inventory of Emergency Medications and supplies
• In collaboration with the RN Clinical Manager and Provider Scheduler, manages daily MA assignments and provides MA coverage as needed based on the needs of the sites
• Delegates and ensures site MAs complete tasks and assignments as assigned (i.e. cleaning and stocking of exam rooms, quality assurance tests, and other tasks as assigned)
• Assists in the on-boarding and training process for MAs
• Assures that all medical assistants have completed their competencies which are documented on the MA competency checklist.
• Ensures all MA’s can independently perform all duties on the MA Competency Checklist
• Communicates to RN Clinical Manager when an MA requires additional support with MA competencies
• Helps to facilitate and support team-based huddles
• Provides training in collaboration with site RN Clinical Managers and site Medical Directors for any site needs related to implementation of standard or new MA workflows.

Administrative

• Provides outstanding customer service, both to internal and external customers
• Answers phone or EMR message when needed
• Contacts patients as needed, via letter, telephone or patient portal
• Schedules patients as needed
• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality
• Copies and faxes documents, as needed
• Prepares and writes letters for patients as approved by PCP
• Participates in team and site meetings
• Other assigned duties to support the patient care team
• Assists in the development of clinical policies and patient flow design, with particular attention to protocols around screening and risk stratification
• Completes or delegates all forms and paperwork from outside agencies, as appropriate, before sending to the Provider for review and signature

Clinical

• Screens patients according to established protocol including but not limited to height, weight, urine testing, hematocrits, vision testing, blood pressure, PHQ-9
• Prepares paperwork for referrals as needed
• Provides translation services as needed
• Sets up for procedures as listed under the MA competency checklist
• Obtains tests as delineated under the MA competency checklist
• Performs the tasks within the EMR as listed in the MA competency checklist
• Participates in the orders, hospital discharge and ER tracking
• Clean and stock exam rooms
• Perform quality assurance tests as necessary
• Maintain an inventory control system
• Maintain sterilization statistics
• Manages durable medical equipment requests.
• Assists with visiting nurse referrals and prior authorizations
• Reviews refill requests from pharmacy and patients based on medication refill protocol; reconciles patient medication lists and attaches pertinent information necessary for Provider to authorize the refill

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, but always within the scope of their license.

Customer Service

• Demonstrates an understanding of customer service principles
• Utilizes the principles of customer service when interacting with patients/clients, team members and staff from other departments
• Appropriately handles or seeks support when customer service breakdowns occur

Cultural Competence

• Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments
• Responds appropriately or seeks support when confronted with cultural biases or conflicts

Teamwork

• Demonstrates an understanding of NSCHI’s mission and values
• Demonstrates service and collaboration with colleagues as evidenced by their feedback on performance evaluations
• Demonstrates a good working understanding of all the work required in order for his/her team to be successful and willing to undertake any task for the good of patients and fellow team members
• Actively participates in group activities, meetings and projects

Accountability

• Demonstrates a good working understanding of individual role and position
• Acknowledges errors and mistakes, takes corrective actions and moves on
• Demonstrates ability to follow through on commitments

Communication

• Demonstrates an ability to effectively communicate with team members and other staff
• Engages in positive and productive communication

• Graduate of a Medical Assistant program and/or two years’ experience in a community-based or ambulatory care setting.
• Completion or willingness to complete Basic Life Support training (CPR)
• Ability to work effectively as part of the team
• Willingness to be flexible about work assignments
• Strong interpersonal and communication skills
• Bilingual/bicultural especially Spanish or Portuguese a plus
• Current vaccination against pertussis and tetanus.
• Current vaccinations against COVID-19, unless a religious or medical exemption is granted.
• Evening and weekend availability as assigned
• Completion of NSCH compliance trainings

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with prehire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org .

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org