Job description

ABM Industries

Hiring: Manager, Client Support
Location: New Haven, CT
Pay: $80,000 - $94,000/year
Shift: Full Time

Job Description

Essential Responsibilities:

• Plans and administers activities of the Client Support associates to ensure continuous operation and timely delivery of services.
• Establishes priorities, assigns work, and monitors performance, quality, and timeliness.
• Assigns and reassigns work based on workload and daily priorities.
• Gives direction, motivation, and guidance to the Environmental Services Department to accomplish
• established standards to meet or exceed customer satisfaction.
• Plans, organizes, and directs short- and long-term departmental activities in accordance with regulatory and accrediting organizations.
• Functions as a resource to staff and hospital team members.
• Communicates clearly and effectively with direct reports, the hospital team, the immediate supervisor, and inter-departmentally.
• Demonstrates effective oral communication skills in the following: active listening, assertiveness, providing feedback/coaching, team building, and conflict management.
• Demonstrates effective written communication skills in written reports.
• Attends administrative meetings and participates in assignments as requested.
• Assists the Director in ensuring that the assigned site is its fiscal responsibilities and operating within established budgetary guidelines.
• Facilitates, creates, distributes, and maintains all necessary reports and documentation for the multiple sites.
• Assures that Monthly and Hours Reports are consistently accurate and on time.
• Plans and implements staff scheduling, position controls, and attendance control procedures.
• Assures all supplies/equipment are purchased through approved vendors.
• Assesses and utilizes appropriate data to improve operations.
• Views everything with a process improvement mindset.
• Reports all pertinent data to System Director/Director and ABM Healthcare Corporate Office in a timely manner.
• Supports the implementation and administration of HSS Patient Experience Program.
• Supports TQM/Customer Services Initiatives.
• Demonstrates commitment to achieving patient satisfaction and employee engagement targets for the organization and department(s).
• Practices and promotes the customer skills as provided through on-going training and in-services, including customer retention and service recovery.
• Develops/coaches associates to ensure fullest potential is reached.
• Oversees the recruitment, hiring, training, development, performance evaluation and management of employees within assigned departments.
• Ensures work assignments and schedules meet department and facility needs to maintain quality standards.
• Ensures department Training Programs at all sites are being conducted within appropriate time frames.
• Knows all procedures, union agreements, or employee personnel manuals and meets all regulatory agency requirements.
• Maintains current knowledge of grievance and disciplinary procedures.
• Demonstrates knowledge of applicable health and safety regulations and safety policies/procedures.
• May participate in hospital and/or ABM safety committees.

MINIMUM REQUIREMENTS

• High School diploma or equivalent required, Bachelor’s degree preferred.
• Must possess a minimum of five (5) year of proven work experience in a leadership role within the EVS department.
• Must have knowledge on the use of personal computers in a Windows environment.
• Experience in directing/managing a unionized workforce is strongly preferred.
• Knowledge of Word Processing, Spreadsheets, and other assorted business software.
• Ability to accurately review and process data and attend to detail.
• Ability to establish priorities, work independently, and to accomplish objectives without supervision.
• Ability to communicate in both written and verbal formats.
• Ability to handle and resolve problems.
• Industry specific certification/license may be required.

Category: Facilities

ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

ABM is an EOE/AA (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

Job Type: Full-time

Pay: $80,000.00 - $94,000.00 per year

Experience:

• leadership within the EVS department: 5 years (Required)

Work Location: One location

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