Job description
The medical record Collector is responsible for the full accounts receivable cycle. General duties include verification of benefits, secondary insurance filings, working with the transcription service, completion of the deposit slip, send monthly statement to patients, follow-up on unpaid insurance claims, secondary insurance filings, collection procedures on delinquent accounts, and assisting the business office as necessary.
What you’ll do:
What you’ll do:
- Analyzes Explanation of Benefits and Remittance Advice and ensures claims processed according to members plans.
- Identifies denial reasons, and follows appeal process to get claims paid.
- Accesses payer online resources to expedite claims follow up and ensure claims are on file and processing.
- Accesses billing software to analyze rejection reasons and communicate findings.
- Identifies and reports changes and trends in carrier guidelines and reimbursement patterns.
- Executes and delivers special projects from management and other duties as assigned.
- Adheres to documentation protocol, notates accounts and reports appropriately.
- Organizes daily and weekly production/action reports in file share.
- Commits to providing excellent customer service while maintaining the highest degree of professionalism while working in a team environment to meet goals.
- Understands and complies with all rules and regulations.
What you bring:
- 1-2 years High Volume corporate Collections experience.
- Knowledge of Billing and Collections procedures.
- Experience working with online payer resources.
- Accounts Receivable knowledge/experience a plus.
- Strong attention to detail, goal oriented.
- Commitment to excellent customer service.
- Ability to work efficiently within deadlines.
- Excellent written and verbal communication abilities.
- Strong interpersonal skills and ability to work in a team environment.
- Ability to prioritize and manage multiple responsibilities.
- Adheres to all policies and procedures as outlined in the Employee Handbook.
- Proficiency using Microsoft Office products.
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