This is a remote, WFH position with field visits

BASIC FUNCTION:
This position is responsible for conducting health risk assessments, contacting identified members to inform and educate them on health care programs to address their personal health plan needs, engaging the member in discussion of adherence to personal health plans, responding to inquiries from members and supporting the clinicians in the Behavioral Health department with their provider and member activities. Travel is required for this position in Sangamon County, Christian County, Macon County, Logan County, McLean County, and Champaign County.

ESSENTIAL FUNCTIONS:
1. Responsible for health risk assessments and developing member centered care plans.
2. Complete in-person visits to long term care facilities to meet with members
3. Perform outreach and follow up attempts to members on their health care plan.
4. Build relationships with members to encourage compliance with care plans.
5. Inform and educate members on their program, may use supplied scripts. Complete records in system by performing data entry. Encourage member usage of our programs, including arranging appointments and additional member services (e.g., transportation). Generate appropriate correspondence and send to member manually, electronically, or telephonically.
6. Conduct check-ins with members to review individual care plan goals.
7. Maintain production requirements based on established department business needs.
8. Provide support to the clinical team by performing the non-clinical functions (as identified by the business process) necessary to generate, manage, and close a case within the platform.
9. Receive, analyze, conduct research and respond to telephone and/or written inquiries. Process information from member or provider to determine needs/wants and ensure customer questions have been addressed. Respond to customer or send to appropriate internal party.
10. Notify help desk of system issues.
11. Perform data entry function to update customer or provider information.
12. Obtain required or missing information via correspondence or telephone.
13. May serve as contact for the various groups regarding claims which involves conducting research, obtaining medical records/letters of medical necessity from TMG
14. Communicate and interact effectively and professionally with co-workers, management, customers, etc.
15. Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
16. Maintain complete confidentiality of company business.
17. Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

JOB REQUIREMENTS:
 Bachelor of Social Work or Psychology OR LVN, LPN with 1 year experience in managed care systems OR RN OR 3 years care coordination for a state managed or waiver program OR 3 years managed care systems experience.
 Current, valid, unrestricted license in the state of operations (or reciprocity). For compact licensee changing permanent residence to state of Illinois, you must obtain active, unrestricted RN licensure in the state of operations within 90 days of hire.
 Knowledge of medical terminology
 Experience coordinating member medical related needs, providing assistance to members, and analyzing member needs
 PC proficiency including Microsoft Office applications
 Customer service skills
 Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical issues
 Current state driver license, transportation, and applicable insurance
 Ability and willingness to travel