Start your adventure at Brookfield Hilton Garden Inn , now hiring a Night Auditor!

** Starting wage for this position is $15.00 per hour but final wage will be based on experience**

Explore the possibilities the Brookfield Hilton Garden Inn offers, including an inclusive culture in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the property and company as a whole. Know that while you give your best to our guests on their adventures, we’ll provide our best to you, which includes the following:

Perks, Benefits and Incentives:

• Dedicated training and development,
  • 42% of our supervisory/management roles in 2022 were filled internally through team member promotions!
• Same Day Pay
• Educational and professional certification assistance
• Additional monetary $$ perks like:
  • Referral program for team members
  • Catch Of The Day Program –> Earn money for helping other team members and guests!
  • Everyone Sells –> Earn money for bringing in business to our properties!
• Wellness Initiatives like:
  • Team Member Assistance Program with mental health resources
  • Virtual telehealth services and counseling
  • Health and fitness monthly reimbursement
• Worldwide Marriott/Hilton hotel stays starting at $39/night*
  • Rate based on availability and hotel brand
• Free stays at NCG Hospitality hotels
• Paid time off and anniversary day off with pay
• Flexible schedules
• Paid volunteer hours –> Earn money for community service!
• Health, Dental and Vision plans
• 401(k) retirement plan
  • 100% match on first 3% and 50% match on next 2% of team member contributions
• Paid Sick Time

How do I make an impact on my team? Our friendly and attentive Night Auditors are committed to going the extra mile to deliver high quality service to our overnight guests while performing nightly balancing duties, daily paperwork and shift reports related to the hotel’s business transactions.

• Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the hotel’s financial and accounting records
• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Work in cooperation with other departments to ensure a positive guest experience
• Use computer system to make reservations, check-in and check-out hotel guests, process payments
• Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
• Ensure guest and hotel safety by knowing all safety, security and emergency procedures
• Process departmental reports

What does success look like in this role?

• Must be available Thurs-Sun
• Ability to work overnight from 11:00 p.m. until 7:00 a. m.
• Understanding of general accounting practices and ability to compile facts and figures
• Strong oral and written communication and interpersonal skills
• Motivated to maintain excellent customer service reputation
• Strong attention to detail, organization and follow-up abilities
• Reliability and honesty
• Desire to contribute to a supportive and effective team
• Ability to be patient and creatively problem solve

Who is NCG Hospitality?NCG Hospitality is a real estate and hospitality leader with 25+ properties including Hilton and Marriott hotels, restaurants, and a conference center. With 40 years of hospitality expertise, we consistently deliver exceptional service to our guests, investors and to the communities in which we live and work in. Check out all open opportunities throughout our national portfolio of properties at ncgcareers.com!

NCG Hospitality is an Equal Opportunity Employer.