Job description

AKA West Hollywood is hiring for a Overnight Guest Services Agent with 1+ year’ experience!

Job Description

• Greets and registers guests, providing prompt and courteous service. Closes guest accounts upon completion of their stay. Resolves guest challenges throughout their stay in our property.
• Completes the registration process by inputting and retrieving information from the system, confirming pertinent information including number of guests and room rate. Codes electronic keys. Non-verbally confirms the room number and rate. Promotes and administers AKA Programs . Ensures guest knows location of room. Provides welcome packet containing room keys, and Wi-Fi information.
• Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to and understands requests, responds with appropriate action and provide accurate information such outlet hours, special VIP programs, events, etc. Uses guest name in a sincere manner to create personalized service.
• Receives special requests from guests and responds appropriately or forwards requests to appropriate colleagues for decisions and actions.
• Promptly answers phones and email inquiries.
• Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Performing tasks in PMS system such as, settling folios, balancing the house, reviewing room status
• Running and printing daily reports
• Performs any other job-related function as assigned.

Job Requirements

• Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to use a computer
• Reliability to complete overnight shifts

AKA offers a competitive benefit package including medical, dental, vision and 401k matching. In addition, AKA offers, PTO, Sick Time and Holiday Pay for full time employees.

ABOUT WEST HOLLYWOOD

West Hollywood is packed with personality and AKA West Hollywood has the magnetism to match. Situated on the iconic Sunset Strip between chic Beverly Hills and the world-famous Hollywood theaters, West Hollywood is a vibrant destination in its own right where entertainment is the mainstay. Rising above the city, against the backdrop of its beautiful hills, AKA’s luxury serviced apartments offer a sophisticated living environment and the ultimate West Hollywood lifestyle.

ABOUT SHK MANAGEMENT, D/B/A KORMAN COMMUNITIES, PARENT OF “AKA”:

Built on a sound foundation of family values forged over a century ago, Korman Communities carries forward a name synonymous with integrity, market savvy, and proven performance in the real estate development, investment and operations arenas. Korman's reputation reflects four generations of dedication and business acumen, resulting in the construction of more than 40,000 single family homes, 6,000 condominiums, 16,000 apartments and townhouses, 4,000 hotel suites, and 2,000,000 square feet of commercial space.

Korman's original furnished apartment concept, conceived of fifty years ago – short-term, furnished apartments in a traditional multi-family residential setting – has evolved to an innovative residential hybrid for travelers and discerning business persons seeking flexible-stay furnished residences.

Today Korman Communities is a fully integrated, multi-dimensional real estate company with development, management, legal and financial capabilities operating throughout the United States. The portfolio is comprised of 20 properties under two brands – AVE suburban garden-style and mid-rise communities, and AKA urban high-rises in prime locations.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Overnight shift
• Weekend availability

Work Location: One location

oacadventures.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, oacadventures.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, oacadventures.ca is the ideal place to find your next job.