The Parking Ambassador has a variety of duties providing quality service to customers and monthly parking with the goal of enhancing the customer experience. The Parking Ambassador must be flexible and willing to complete all tasks that are assigned. Duties include but are not limited to pulling trash, cleaning entrances and exits, sweeping and wiping down stairwells, and making sure the parking garage is litter free.

The Parking Ambassador has a variety of duties providing quality service to customers and monthly parking with the goal of enhancing the customer experience. The Parking Ambassador must be flexible and willing to complete all tasks that are assigned. Duties include but are not limited to pulling trash, cleaning entrances and exits, sweeping and wiping down stairwells, and making sure the parking garage is litter free.

Position Summary Details

The Ambassador Customer Assistant provides assistance and information to airport passengers.

Responsibilities

• Provides assistance to Porter’s Special Service Request passengers including transporting wheelchair passengers to and from their flights, escorting unaccompanied minors and guiding passengers with visual impairments
• Assists with baggage as required, including pushing baggage carts
• Monitors and enforces carry-on baggage size requirements in accordance with Porter’s carry-on baggage control program
• Manages passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
• Provides assistance to passengers using Porter kiosks to check-in
• Assists with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
• Transfers and distributes wheel chairs between mainland and Airport Terminal
• Assists with re-stocking check-in and gate positions
• Provides ground transportation or curbside assistance
• Alerts maintenance employees about malfunctioning restrooms, elevators, or other equipment.
• Actively participates in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands, complies and promotes the Company Safety Policy
• Other duties as assigned

Qualifications

• Must be 18 years of age or older.
• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

Preferred Qualifications:

• Customer Service Experience
• 1 yr of similar work experience