Job description

The Call Center Representative is responsible for answering the telephones/parking kiosk support calls during events throughout the District Detroit, ensuring guest can find and gain access to all facilities operated by Olympia Parking.

Key Responsibilities:
Answering the main incoming support lines for all ODMP kiosks during events to provide accurate & timely information to parkers.
Basic understanding of Flash equipment and how kiosks function in any mode.
Providing information to guests and fans regarding ParkDistrictDetroit.com, ParkWhiz.com, DetroitRedWings.com, 313Presents.com, DetroitTigers.com and other websites/apps.
Communicating interdepartmentally to find answers to questions for callers.
Providing receipts, refunds, validations, etc. on the Flash Parking portal.
Working phones & other communications platforms during events for all ODMP lots/garages.
Digitally submit guest concerns and feedback to partnering departments for follow up with the guest.
Assist with and/or manage guest recovery cases to provide immediate resolution to guest concerns.
Other clerical duties for the department as requested.

Supplemental Job Functions:
All other responsibilities as assigned by supervisor

Minimum Knowledge, Skills and Abilities:
High school diploma
Excellent oral & written communication skills
Experience in service role or industry
Passion for serving others
Outstanding phone and business etiquette
Proficient with Microsoft Office
Ability to handle many activities simultaneously

Preferred Experience:
Experience in Microsoft Windows and/or Tickets.com
Knowledge of Detroit, their sports teams, and the surrounding areas
Experience in / knowledge of for Little Caesars Arena, the Fox Theatre, Pine Knob Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre at Freedom Hill, Comerica Park, Ford Field, Detroit Opera Theatre, Fillmore Theatre, and Masonic Temple

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