Job description

JOB DESCRIPTION: FRONT DESK COORDINATOR

JOB SUMMARY

Handles front desk and medical records duties.

SUPERVISION: Reports to the Center Manager

RESPONSIBILITIES

Ø Prepare charts for appointments; print daily appointment list for provider, type and create new patient chart within 24 hours of office visit

Ø Check patients in for appointments; verify insurance and demographic information at each visit, collect co-payments and patient balances

Ø Check out patient after they've seen the physician; schedule return visit as needed

Ø Answer phones; take and relay messages; refer callers to other departments as needed

Ø Copy, scan and mail documents and forms as needed

Ø Performs related work as required.

TYPICAL WORKING CONDITIONS:

Ø Exposure to patients and public

Ø Exposure to paper products including carbon

Ø Regular use of computer keyboard, mouse, and telephone

Ø Work may be stressful at times

Ø Accommodating unique demands from each physician and their staff

GENERAL WORKER TRAITS AND QUALITIES:

Ø Ability to maintain strict confidentiality on all patient issues

Ø Must be a team player with a positive attitude

Ø Ability and desire to represent the clinic in a professional manner

Ø Position require sympathy, tact and understanding in dealing with patients, physicians, and coworkers

Ø Ability to adjust to various personalities

Ø Ability to work with and without supervision and perform a variety of routine tasks

Ø Willingness to accept responsibility for established procedures

QUALIFICATIONS:

Ø High school diploma or GED required

Ø Knowledge of medical practice procedures and functions preferred

Ø Knowledge of medical terminology preferred, but not required

Ø Previous experience with telephone systems and office equipment including copiers, adding machines, fax machines and computers Excellent communication skills.

Ø Strong organizational skills

Ø Excellent written and verbal communication skills

Ø Bilingual/Spanish a plus

Ø Proficient in Outlook and Microsoft Word and other EMR systems

Ø Flexibility (may require some early mornings and evenings)

PHYSICAL DEMANDS:

Requires prolonged sitting. Requires excellent communication skills and a keen understanding of patients with sensory impairment. Must be able to express a caring attitude while performing the tasks required with accuracy and efficiency. Requires normal range of hearing and eyesight to perform necessary testing and reporting of findings.

EQUAL OPPORTUNITY EMPLOYER:

Woolfson Eye Institute is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Woolfson Eye Institute also takes affirmative action to employ, and advance in employment, qualified women, minorities and covered veterans. Woolfson Eye Institute also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Americans With Disabilities Act and applicable state laws.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Lawrenceville, GA 30043: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• We have openings in Lawrenceville and Snellville. Which location do you prefer?
• What is your desired hourly rate?

Education:

• High school or equivalent (Preferred)

Experience:

• Patient Care: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• healthcare setting: 1 year (Preferred)
• EMR systems: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: One location

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