Job description

C & B, one of the largest John Deere dealerships in the US, has an opening for a Precision Ag Support Center Technician at our Field Support Office in Sioux Falls, SD. Our call center reps work to increase customer satisfaction and loyalty by providing support for in-bound and out-bound customer calls, text messages, & emails for products and services offered throughout C & B's 38 dealerships located in SD, MN, MT, WY, IA, and ID.
The Precision Ag Support Center Technician at C & B works to:

• Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods.
• Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.
• Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
• Take responsibility to ensure customer interactions always result in an effective and timely solution.
• Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).
• Participate in ongoing training to continually develop technical knowledge and skill sets.
• Develop and deliver training to customers and employees during off-season periods.
• Meet requirements for contact center metrics (# of calls, problem resolution, etc.).
• Follow Case Management requirements (problem/resolution).
• Maintain a clean work area and perform work in a neat and orderly fashion.
• Follow all safety rules and regulations in performing work assignments.
• Complete all reports and forms required in conjunction with work assignments.
• Account for all time on a timecard and for all material used in performing assigned duties.

To learn more about this exciting opportunity with C & B apply today!

*
Experience*
Required

• Ability to use computer software such as Microsoft Office Suites, business systems, and internet applications.
• Flexibility to travel to stores when required.
• Ability to problem solve by using all available resources.
• Outstanding customer service and communications skills.

Preferred

• Ag industry knowledge.

Education
Required

• High School or better

Preferred

• Technical/other training or better in Other or related field

Licenses & Certifications
Required

• Valid Drivers License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time

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