Job Description

The Protection Services Officer I (PSO I) is a member of the Protection Services team, which performs a critical role by protecting the safety of visitors, staff and Museum property. PSO’s work in various locations throughout the Museum including the lobby, control room, loading dock, Mark building, and patrolling.

Essential Duties & Responsibilities

• Acts as the first responder to disruptive persons entering the lobbies and adjacent areas
• Interacts with visitors in a welcoming manner by assisting with wayfinding and providing information related to the Museum collection, public programs, and events
• Safeguard Museum assets, property, equipment, and facilitates against illegal and destructive acts
• Communicate museum policies in a respectful manner using flexibility and discretion. Resolve conflict using de-escalation techniques. Respond and remove visitors who are trespassing or exhibit harassment, discrimination, threatening, disrespectful or hostile behaviors
• Communicating with law enforcement, fire departments and emergency medical personnel
• Initiating building evacuations
• Communicates important notification functions via phone, email, radio or Alert Media
• Document activity and write reports in a complete and concise manner
• Issue keys and visitor badges
• Lost and Found management
• Opening and closing the Museum
• Gallery inspections
• Exterior patrols as needed
• Responding to requests for assistance
• Process mail and oversee shipment and deliveries

Secondary or Additional Responsibilities

• Utilize radio for department communications and other technology such as computer, iPad, etc
• Attend ongoing training and learning opportunities
• Maintain confidentiality regarding the Museum’s proprietary information and operations
• Perform other related duties as assigned

Supervisory Responsibilities

• None

Required Knowledge & Skills

• Approachable demeanor
• Basic knowledge of security principles
• Prior experience interacting with people suffering from mental illness and or under the influence of drugs/alcohol
• Work collaboratively with individuals from a wide variety of backgrounds
• Comfortable dealing with conflict, de-escalation, and confrontation
• Excellent interpersonal and verbal communication skills
• Basic operational knowledge of computer including word processing and email
• Adhere to Security dress code and visibly represent the Museum
• Effective problem solving skills

Education, Formal & Informal Experience, Training Required, Certification, Etc.

• High school diploma or equivalent combination of experience and education required
• Current Oregon Department of Public Standards Safety Training (DPSST) Unarmed certification (or obtained within 30 days of employment)
• CPR & AED training certification (or obtained within 30 days of employment)
• Prior security, law enforcement or military experience preferred but not required
• Familiarity with access control, CCTV and fire systems

Job Conditions

• Non-Exempt/Full-Time Status
• Schedule/Hours: 40 hours per week and scheduled days are currently flexible
  • Day Shift: 8:00AM - 4:30PM (The day shift start time can vary depending on the needs)
  • Swing Shift: 1:30PM - 10:00PM
• Must be available to work weekends, holidays, and special events
• Overtime as needed
• Works with emergency equipment including first-aid kits, fire extinguishers, and AED devices
• Occasionally work outdoors
• Interaction with potentially violent or hostile individuals
• Exposure to blood and bodily fluids due to medical incidents

Physical Activities

• Occasionally lift/push/pull up to 50lbs in emergencies
• Frequently ascends and descends stairs
• Occasionally remains stationary for prolonged periods of time but in an emergency will require rapid movement through the Museum campus
• Occasionally grasping and handling of objects such as pens, computer mouse, and radio
• Frequently talking with colleagues and visitors
• Occasionally operates a computer and other office equipment, such as a phone, i-Pad, and printer
• Frequently listening and communicating to callers on the radio
• This is not a complete representation of all physical requirements

Benefits

• This role is non-exempt/hourly and full-time
• Budgeted compensation is within pay grade C ($15.67 min - $18.02 mid - $20.37 max), depending on experience. Typically fully qualified starts at midpoint.
• Shift differentials, for hourly/non-exempt staff, for hours worked onsite within:
  • Evening hours (6:00pm-12:00am) will be paid an additional $1.00 per hour
  • Night hours (12:01am-6:00am) will be paid an additional $2.00 per hour
• Healthcare package: medical, dental, vision, disability, life insurance, 401K match, and flexible spending accounts
• Paid time off: 6 paid holidays, 2 floating holidays, vacation, sick, and bereavement leave
• Transportation benefits: TriMet / C-Tran / parking pass discount or bike to work enrollment
• Museum admission & lectures, programs, and gift shop discounts
• R.E.A.P (Reciprocal Employee Attraction Pass), providing free general admission to local destinations
  

Application Process for Protection Services Officer I

In order to be considered eligible, submissions require a resume, four references, and all application questions answered. Incomplete applications will not be considered.

Closing date: Open Until Filled

Company Description

Equal Opportunity & Accessibility

The Museum is deeply committed to diversity, equity, and inclusion, both in our hiring practices and in our Museum employee experiences. We strive to foster a mindful and respectful environment in which everyone can be their authentic selves at work and experience a culture free of harassment, racism, and discrimination.

The Museum is an equal opportunity employer, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. This commitment ensures that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact Human Resources at hr@pam.org or 503.276.4358.

About the Portland Art Museum and PAM CUT // Center for an Untold Tomorrow

The seventh oldest museum in the United States, the Portland Art Museum is internationally recognized for its permanent collection and ambitious special exhibitions drawn from the Museum’s holdings and the world’s finest public and private collections. The Museum’s collection of more than 50,000 objects, displayed in 112,000 square feet of galleries, reflects the history of art from ancient times to today. The collection is distinguished for its holdings of arts of the native peoples of North America, English silver, and the graphic arts. An active collecting institution dedicated to preserving great art for the enrichment of future generations, the Museum devotes 90 percent of its galleries to its permanent collection.

The Museum’s campus of landmark buildings, a cornerstone of Portland’s cultural district, includes the Jubitz Center for Modern and Contemporary Art, the Gilkey Center for Graphic Arts, the Schnitzer Center for Northwest Art, PAM CUT, and the Confederated Tribes of Grand Ronde Center for Native American Art. With a membership of more than 22,000 households and serving more than 350,000 visitors annually, the Museum is a premier venue for education in the visual arts. For information on exhibitions and programs, call 503-226-2811 or visit portlandartmuseum.org.

PAM CUT // Center for an Untold Tomorrow was established in 1971 as the Northwest Film Center. It is an extension of the Museum and a year-round organization where artists and audiences explore our region and the world through cinematic storytelling in all its forms—including film, television, new media, audio storytelling, gaming, and immersive arts. PAM CUT’s mission is to change for whom, by whom, and how cinematic stories are told. Through our “cinema unbound” approach to exhibition, education, artist services, and special programs, we embrace audiences and artists working at the intersection of art and cinema who are not content to be contained.

Shared knowledge around art and film enriches our communities and helps all thrive and engage in a global society. Equity, diversity, and access to art, film, and education are critical to the ongoing work of the Portland Art Museum and PAM CUT. Learn more about the Museum’s commitment to equity at portlandartmuseum.org/equity.

The Portland Art Museum and PAM CUT welcome all visitors and affirm their commitment to making their programs and collections accessible to everyone. The Museum and PAM CUT offer a variety of programs and services to ensure a quality experience and a safe, inclusive environment for every member of our diverse community. Learn more at portlandartmuseum.org/access.