Job description

Avanath is proud to be named one of top property management companies to provide affordable housing for the work force. Avanath is expanding and seeking additional team members to help us grow!

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be.

The Role

The Incumbent in this role will be responsible for providing operational and training support, and Improve operational efficiencies within the region. Will work in a variety of support functions that may include operation processes, affordable housing certifications, and training and development of personnel, and help support and ensure successful company initiatives and operations roll-outs.

You Are A+* - (Aptitude, Authentic, Aspiration and Ambition)*

+ Adept Leadership Principles

+ Incredible Customer Service Skills

• You have a knack for creating a sense of community, as well as the drive to go the extra mile to create a spectacular experience for all residents. Your success and purpose are driven by the relationships that you build.

+ Proactive Problem-Solving Practices (3Ps)

+ Follow-up and Follow Through

• By understanding what is important to our prospective residents, you continuously reach out with tailored updates - from the ideal floorplan they have been eyeing, to the newest hot-spot openings, to the best food truck in the neighborhood. YOU help paint a picture of what it is like to a member of an Avanath Community.

+ A Genuine Desire to Support Both Residents and Colleagues

• There is no “I” in team for you. You understand that your participation and support are integral to the success of Avanath, and ensuring that each resident feels seen, heard and understood.

Qualifications

• 3+ years of on-site leadership at a large site.
• 5+ years of multifamily operations or field supervision of at least 3 or more communities.
• Must possess intermediate skill level of the Microsoft Office Suite (Word, Excel, PowerPoint), Yardi, Internet and email
• knowledge of LIHTC and Tax Credit qualifications highly required.
• Frequent travel within region required.
• Training experience desired (previous management experience of at least 5 or more)
• Strong interpersonal skills as well as strong verbal and written communication skills required.
• Ability to interact effectively with senior executives, business vendors, community associates and investor contacts as needed.
• Ability to work well under time and other constraints.

Key Accountabilities

Operational Tasks

• Train and support the various on-site positions across the portfolio with a specific focus on the Community Managers.
• Setup Avanath systems at newly taken over properties, including office system, file audit, Yardi setup and IT systems and provide ongoing support thereafter.
• Work with corporate marketing staff and management in creating adjustments to market rental rates, renewal rates and incentives in Yardi.
• Assist subordinates with questions regarding prospective residents, rental criteria and more.
• Monitor the activities of staff engaged in the marketing and leasing of apartment units and community, providing support, feedback and encouragement.
• Review and investigate resident complaints or concerns about property, staff and operations.
• Monitor and review the successful completion of improvement projects and vendor relations on-site.
• Oversee and ensure adherence to company policies and procedures in accordance with state and federal law.
• Participate in the employee review process and generate consistent feedback to on-site staff.
• Assist in interviews of on-site personnel and work with HR and leadership in hiring personnel as necessary.
• Review, assess and set market and max rents in accordance with SVP approval and based on property and market conditions.

Community Relations + Customer Service

• Positive interaction and communication with communities regarding operational concerns, community initiatives and other community related subjects.
• Refers residents as necessary to other appropriate services and agencies which might be able to help as needed.
• Assist the team in creating and implementing systems that provides necessary services to residents, including the immediate acknowledgement and prompt action to correct complaints.

Adherence to PM Rules, Regulations and Guidelines

• Respond to any potential housing violations and liability concerns regarding the property in a prompt, transparent and effective manner.

Physical Demands & Working Conditions

• The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols established during the pandemic. Please be further advised that Avanath does require temperature and symptom monitoring to assist the teams in minimizing risk of exposure.
• Frequent sitting and walking
• Repetitive use of computer, keyboard, mouse, and phone
• Reading, comprehending, writing, performing calculations, communicating verbally.
• May work in an elevated site, may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
• Travel by car and by plane Is required frequently.

How Avanath Supports You

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

We offer:

• Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part our culture, our reputation and our achievements.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

+ Respectful communication and cooperation between all employees.

+ Teamwork and employee participation, permitting the representation of all groups and employee perspectives.

+ Work/life balance through flexible work schedules to accommodate employees’ varying needs.

+ Employer and employee contributions to the communities we serve to promote a greater understanding and respect for the diversity.

Benefit Conditions:

• Only full-time employees eligible

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Our employees are supplied with PPE including masks, gloves, uniforms and sanitizing equipment. Interactions with residents and vendors are kept to a minimum and social distancing enforced.

Experience:

• Multi-Family operations or field supervision: 5 years (Preferred)
• Training & development: 5 years (Preferred)
• Affordable Housing: 5 years (Required)
• YARDI: 3 years (Required)

Willingness to travel:

• 50% (Required)

Work Location: Hybrid remote in Brooklyn, NY 11215

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