Job description
LOCATION:
- Dallas, Texas Metro area
MAJOR DUTIES AND RESPONSIBILITIES:
- Responsible for client policy review and administration with relocating employees.
- Manages a caseload of a home sale, home finding, temporary living, mortgage assistance, household goods, rental assistance, and expense processing.
- Review resale contracts for home sale programs to ensure client policy compliance.
- Review appraisals and inspections and broker market analysis as it relates to the home sale program.
- Updates system with relocation details, ongoing status of relocation, referral fees, and notes on each file.
- Ensure data integrity and security with all documentation and system input and outputs.
- Promote CRI services to transferees/assignees not authorized by the client or client policy, for listings, home finding, mortgage, and HHG referrals.
- Manage policy & programs according to financial plans/budgets.
- Coordinate & prepare cost estimates/projections as requested.
- Identify & escalate any service issues to the manager.
- Provide after-hours contact number to be accessible to service needs of clients & transferees.
- Perform other duties as assigned.
- Regular attendance at work is required as an essential job function.
- High school diploma. (advanced education a plus).
Experience:
- 5-8 years experience with relocation policy counseling.
- Home sale relocation experience preferred.
- CRP designation is preferred but not required.
- Prior usage of home sale programs (BVO, GBO).
- Real Estate License Preferred.
- Experience in relocation management software systems and tools.
- Experience in customer service or office environment.
- Familiarity with various software tools including Microsoft Office.
- Proficiency in communication both verbal and written (multi-lingual a plus).
- Impeccable follow-up.
- Strong organizational skills.
Other:
- Passion for customer service.
- Ability to multi-task and keep calm in a fast-paced environment.
- A great, open attitude to support our team, our client, and our transferees.
Corporate Relocation LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment that represents our associates, clients, and communities we serve.
About Corporate Relocation LLC:
Corporate Relocation International (CRI) is a Relocation Management company that serves corporations globally to consult, administer and manage their relocation benefits for their relocating employees. CRI is also the parent company to a group of B2C brands in several markets that pack, move and organize household goods for individuals. Locations include: Dallas/Fort Worth, TX; Atlanta, GA; Minneapolis, MN
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