Reservation Specialist

Full Time
Rockport, TX 78382
Posted
Job description

Miss Kitty's | Vtrips is currently accepting applications for a full time reservation sales agent to work in Rockport.

Join Rockport's fastest growing Property Management Company! We offer full benefits, a great crew of co-workers, employee discounts and a fun, fast-paced work environment!

Reservation Sales Agent

The Reservation Sales Agent position is responsible for interacting with guests to provide the best quality service possible by performing customer service functions related to guests, owners, and vendors.

Essential Functions:

  • Maintains professional relationships with owners, guests, teammates, and vendors.
  • Reviews, updates, and manages property notes and folios.
  • Resolves owners and guest related issues.
  • Coordinates and prioritizes maintenance requests of Property Managers.
  • Creates property blocks.
  • Creates, modifies, and cancels reservations.
  • Processes payments adjusts payment schedules and codes auto-payment exclusions.
  • Revises reservation folios and property details in reservation management system.
  • Changes rental rates and add fees.
  • Adjusts pricing and discount codes.
  • Updates reservation folios and property details in reservation management system.
  • Quotes reservation pricing by using internal systems and property details.
  • Creates account records by communicating effectively with owners and guests via reservation management system.
  • Runs reservation and maintenance reports and monitors various system alerts daily.
  • Stays abreast of the conditions and needs of each property.
  • Troubleshoots customer service and maintenance issues.

Environmental: Indoor, climate controlled space.

Position Type and Expected Hours of Work

Full-time position. Varies based upon business needs. Ability to work evenings, weekends and holidays.

Requirements

Reliable transportation (Ability to reliably commute to and from work)

Work Authorization/Security Clearance

Must be eligible to work in the United States. Must pass a background screening.

Job Type: Full-time

Pay: $29,190.77 - $35,154.48 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Night shift
  • Weekend availability

Work Location: In person

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