Job description

RESIDENT SERVICES COORDINATOR

Housing Authorities Served: Amesbury, Merrimac, Newburyport, West Newbury

Position Reports To: Amesbury & Newburyport Executive Directors

Purpose: The Residents Services Coordinator will work with the local housing authorities to provide professional crisis intervention, assessment, referral, advocacy, and supportive services to residents in public housing developments. Resident Services Coordinator will plan, coordinate and evaluate programs provided for residents while working with community social service providers in the area.

RESPONSIBILITIES

1. Programming - Plan, coordinate, promote and manage the delivery of resident programs and services by:

• Assessing adult, youth and family needs by soliciting resident and management input.
• Initiating programs which serve discovered resident needs.
• Maintaining records, compiling statistics, documenting, and providing information as needed.
• Coordinating volunteer participation in the delivery of programs.
• Identifying and soliciting contributions and support (monetary and/or in-kind) from community at large.

2. Service Coordination - Provide individual service coordination to meet the needs of residents by:

• Responding to referrals for individual services.
• Identifying and assessing individual and family needs.
• Providing information, referrals, advocacy, and informal counseling.
• Maintaining accurate, timely and detailed documentation on casework.
• Acting as a liaison between community-based social services and housing management staff for the benefit of individual residents.
• Maintaining directory of community services for resident use.

3. Community and Relationship Building

• Promote positive interactions and relationships between residents, management, and the community.
• Support resident associations, activities, and leadership development.
• Support resident initiatives through provision of technical and resource support.
• Develop collaborative relationships to support the residents and local housing authorities.
• Represent the local housing authorities in neighborhoods and relevant service networks.

4. Program Administration

• Prepare or assist with service agreements.
• Prepare monthly/quarterly/annual reporting to local housing authority.
• Prepare monthly benchmark reports.
• Prepare other reports as requested.

MINIMUM REQUIREMENTS & SKILLS

• Associate or bachelor’s degree in related field or at least three years experience in a related field with a focus in social work, public health, human services, or community development.
• Two years of experience providing individual services to a diverse population of individuals and families.
• Knowledge of community resources and service networks.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated experience working within diverse communities, to include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
• Ability to work well in a collaborative team environment with both internal and external partners.
• Ability to network and develop community partnerships.
• Ability to work with people with mental health, disability, substance abuse, legal and/or financial difficulties.
• Experience utilizing MS Office and web-based programs.
• Be certified in CPR and First Aid or have the ability to become certified within six months of starting position.

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods of time.
• Ability to lift, carry, push and/or pull up to 50 lbs.

OTHER REQUIREMENTS

• Must be willing and able to travel between sites.
• Must be willing to adjust work schedule as needed.
• Ability to maintain confidentiality and to obtain appropriate release of information as necessary.
• Ability to effectively and creatively communicate with residents (such as by newsletter, flyer, bulletin board, door knocking, etc) to ensure residents are informed of available resources and programs
• Obtain “ServSafe” Certification within six-months of employment start date.
• Performs other duties of the position class, as assigned.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Amesbury, MA: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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