Senior HR Manager: Americas (Operations, Benefits, and Payroll)

The Senior HR Manager will have the opportunity to make a huge impact while serving as a key member of our HR Operations leadership team! CSC has employees in most US states, 30 countries globally and is continuing to grow. If you enjoy helping customers, learning about all things HR Operations, and you take pride in your leadership capabilities then keep reading!

CSC is looking for a service-oriented, operationally minded, and driven individual to join our global HR Operations team. In this role you will partner with HR and the business to ensure we are delivering service excellence for our colleagues in the Americas, which includes the United States, Canada, Grand Cayman, the British Virgin Islands, and more! You will need to be agile in a dynamic environment, as well as manage critical processes and timelines in the delivery of integration projects from our latest acquisition. Cross-training is a critical component of the team so you will also have the opportunity to foster your curiosity and enhance your knowledge of everything global HR Operations.

Some of the things you will be doing-

• Lead your team to deliver amazing service to our colleagues, accurate payroll, and benefit and leave administration for the Americas.
• Develop, implement, and administer CSC’s benefits program in the Americas.
• Partner with CSC’s benefits brokers and other vendors to ensure cost effectiveness, SLA adherence, and flawless service delivery.
• Be a key player in a team managing the Americas payrolls, overseeing the processing of several monthly and bi-weekly payrolls in a multi-state environment, working with the business and the payroll analysts, ensuring all data is captured, auditing previews and other assigned tasks according to deadlines.
• Ensure compliance and assist with audits
• Proactively identify issues, problem solve and seek resolution.
• Collaborate with HR team, Finance and others throughout the organization.
• Maintain knowledge of federal, state and local payroll administration laws, regulations and best practices both in the US and globally.
• Develop, coach and mentor team members

What technical skills, experience, and qualifications do you need?

• A successful track record of leading an HR Operations function
• Bachelor’s degree or applicable HR/ finance/ payroll experience.
• Highly developed interpersonal, communication and presentation skills with the ability to explain, influence, listen, engage, instruct, give clear feedback, and ask good questions.
• Leadership skills and consulting skills balanced with readiness to play a hands-on role.
• Ability to think globally, strategically, and objectively and experience developing and implementing large scale projects and change initiatives. This includes the ability to link actions to the company strategy and performance.
• Demonstrated ability to lead cross-functional teams and drive enterprise-wide initiatives.
• Strong business focus, critical thinking, process orientation and problem-solving abilities.
• Strong business acumen and solid understanding of the financial, legal and tax implications on compensation and benefits programs.
• Minimum of 5 years of HR Operational experience
• Strong operational focus with the ability to document and streamline processes
• Self-starter who thrives in a fast-paced, team-oriented environment
• Computer proficiency and technical aptitude with the ability to use Microsoft products and HRIS and benefits databases
• Experience with Oracle HCM and ADP preferred
• Hybrid work schedule with a requirement to work in the Wilmington Headquarters office
  

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