Job description

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Key Responsibilities:
The Specialist of Global Response Communications will be responsible for assisting the Global Response Communications team in marshalling a coordinated cross-divisional response to issues as they arise. This position will also be responsible for maintaining the media e-mail inbox as well as the media relations phone number to ensure all inquiries are documented and handled appropriately.

Assist global response communications team in finding facts, helping coordinate responses, updating team on media inquiries
Develop understanding of several issues within the company and be able to help craft messaging that effectively delivers a positive message
Work cross-functionally with several departments within United
Monitor and update media inbox and phone number and assign inquiries as they come in
Work closely with Global Response and Social Media Intelligence team and have a full understanding of how social media affects the aviation industry
Manage news release distribution and United’s newsroom

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):
Bachelor’s degree in related field
2+ years working in a Corporate Communications environment
Experience working cross functionally within corporate environment
Experience or understanding of working directly with media in all mediums: print, radio, blog, television, social media
Understanding of current media landscape and what is and is not a story
Ability to plan, manage and develop corporate brand, image and public relations programs in order to raise public awareness of the company and its accomplishments as well as to safeguard the company’s image and reputation
Ability to plan, manage and develop strategic corporate and employee communications programs
Able to work with all levels of employees and management as well as with outside agencies
Ability to multitask many different projects at the same time
Ability to develop messaging, and integrated communications plans and strategies
Analytical thought process with high integrity
Execution and process oriented, forward thinking, diligent and creative
Capacity to deliver against quality, timing and cost targets
Trustworthy with material confidential information
Able to work effectively and efficiently in cross-functional teams
Superior business writing and editing skills
Excellent interpersonal and verbal skills
Promotes open communication within the department and the division
Motivational and persuasion skills
Highly effective in a fast-paced environment, strong quantitative and analytical skills, excellent cross functional collaboration with teams
Works well under pressure
Must be legally authorized to work in the United States for any employer without sponsorship

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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