We are agile, and so your days and duties can vary. In this role, you will be responsible for delivering in the following ways:

• Work at our DFW Coppell location and/or other nearby customer sites (consistent with COVID protocols) and help customers implement and enhance our automated, robotic device testing and triage for smartphones and other connected device systems.
• Utilize Linux and Command Line Interface to install or reinstall operating systems and other software Perform point-to-point checks of field devices and controllers.
• Prepare tickets for our system, help to analyze root causes of issues, communicate results, and prioritize tasks within the queue.
• Respond to and resolve maintenance and operational issues to minimize downtime of the test systems and help to ensure operations run smoothly.
• Provide detailed descriptions of the state of the system and provide insight to as to the cause of any issues.
• Capture supporting data, including system logs, images, and any reproduction steps necessary to investigate issues as needed by other internal teams.
• Perform regular testing based on instructions throughout the system lifecycle.
• Work cross-functionally with Engineering and R&D to streamline training guides, FAQs, and troubleshooting.
• Build and enhance customer relationships.
• Support onboarding and training of team members as new features and functionality are added.
• Available to occasionally be on-call or to work a rotating schedule when required in support of other team members.
• Perform other related customer support duties as required.

What you bring (experience and qualifications):

We come together to deliver for each other and our customers, and we know there are many paths to performing well. We will expect you to come up to speed fast and deliver great work without too much guidance. We think it would be hard to do that in this job without specialized education or proven successful experience in:

• A degree in Computer Science, Information Systems, E.E., or M.E. is preferred. Relevant experience may substitute for a degree.
• Knowledge of Command Line Interface (CLI) such as Linux, Unix, and/or Bash/Shell (e.g., memory allocation, concurrency/synchronization, file systems, networking, and/or storage subsystems management)
• Experience with programming languages such as Python is a plus.
• Experience with industrial control systems including minor programming and troubleshooting preferred.
• Experience troubleshooting control circuit devices such as photo eyes, solenoids, limit switches, indicating lights, safety switches, and Keyence cameras and controllers.
• Basic knowledge of Robot systems and troubleshooting including basic working experience with various sensors, including but not limited to Lidar, radar, vision cameras, IMU, GPS, encoders, I/O, PLC, and solenoids.
• Experience working with Android and/or iOS mobile device customer support experience is highly preferred.
• The desire to learn new technologies and work methods.
• Intrinsic motivation, positive energy, and a proactive and results-oriented outlook.
• Organized and detail-oriented with the ability to meet deadlines while overseeing multiple short-term activities.
• Knowledge of safe working practices around moving and electrical equipment.

What does it take to be successful with us? We expect ourselves and each other to:

• Put people first (by helping others be at their best-and making sure we are, too)
• Communicate clearly (by speaking candidly, regularly, and respectfully to everyone)
• Own our work and the outcomes (by taking personal ownership to deliver on the commitments we make to our colleagues and our customers)
• Trust and be trustworthy (by acting with integrity and providing excellent work for each other and our clients)
• Value everyone’s voice (because it’s all about the best ideas-not bureaucracy).

What you can expect from us:

• 4 weeks of time off every year. Most of it doesn't roll over because we know we won't use it otherwise - and we know using it makes us better at our work and with each other.
• Flexible working hours and schedules (some positions-like this one-will do some on-call weekend work on occasion, but we expect you to take time off during the week to make up for it)
• Casual dress
• A company-paid Google Pixel phone or a monthly credit to apply for your tech needs (including upgrading your bandwidth)
• 12 paid holidays, including Juneteenth and the day after Thanksgiving
• A monthly wellness stipend that you can use for things like a meditation app, standing desk, gym equipment, etc.
• 401(k) matching up to 4%
• Up to $5,250/year for certification, continuing education, and tuition reimbursement.
• We offer insurance coverage we’re proud of for you, your family, and your spouse or domestic partner. We pay 100% of the cost of coverage for you for vision (through VSP), dental (through Guardian Dental), and some medical plans (through United Health Care, the largest health insurance company in the U.S.).
• HSAs, FSAs (health care, dependent care), and commuter benefits may reduce what you have to pay for these parts of your life