Job description

Vans: Be a Part of the Original

“It was never about waving the brand like a flag, it was always about the people” – Paul Van Doren

Vans is the original action sports footwear company rooted in authenticity and creativity. Founded in 1966, Vans has thrived on a legacy of impacting our greater community through Vans’ four pillars: action sports, music, art and street culture. We are constantly inspired by the expressive creators within our company and community as they bring new and innovative perspectives to help shape and transform the future of our business.

At Vans our culture sets us apart and it influences everything we do. Everything we do supports creativity and we are driven by our five values. We are determined . We are connected to our consumers and to each other. We are inclusive . We are expressive and Fun . And most of all, we are a family.

Vans is a subsidiary of VF, the world’s largest apparel and footwear company comprised of over 30 brands. We are the leading drivers of retail as our global footwear, apparel and accessory brand is available in 170 countries worldwide. As we continue to expand, we take great measures in developing and growing our people.

Vans is founded on a culture of learning. We take great pride in our ability to facilitate learning opportunities to our field leaders and store employees through a blend of on-the-job training, workshops and self-paced online learning. Each employee is empowered to take ownership of their development, and encouraged to take advantage of the tools that make the most impact on their personal growth and the growth of the business.

By joining the Vans family, you will be immersed into an environment of incredibly supportive and collaborative people. We work very hard across a multitude of large initiatives to bring the Van Doren spirit to life. We live for what we do.

Store Manager: Become the Newest Member of the Vans Family

As the Store Manager, you will have the great responsibility to inspire, motivate, lead and develop an entire store team. You will provide leadership and direction to the store staff and successfully champion business strategies, vision and values. Additionally, you will impact the overall bottom line by maintaining optimal staffing levels, recruiting, hiring, educating, and motivating a team of brand advocates who in turn inspire the customer. You are responsible for setting the example for customer engagement that exceeds industry standards. You will maximize store profitability by controlling expenses, protecting company assets, and by ensuring that store standards and processes for customer care, merchandising, operations, sustainability, and community participation are consistent and well executed. You will create an environment aligned with the Van Doren Spirt and will always put our internal and external customers first. Most importantly, you will foster an environment that promotes youth culture connectivity and creative self-expression.

How You Will Make a Difference:

Sales and Profitability: Maximizes store sales and achieves store sales goals. Measures and monitors sales progress and results against key targets. Leads an environment of productivity by ensuring store staff has the knowledge and skills to meet store goals for sales and customer engagement. Manages labor and payroll expenses to maximize sales and profitability.

Brand Experience/Customer Service: Ensures excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly. Sets standards that all staff are engaging with each customer to create an authentic brand experience. Leads and inspires customer-centric culture by recognizing and rewarding teams’ successes. Ensures the store team is an active brand ambassador within the community through proactively seeking opportunities to engage with the customers and support or participate in community initiatives outside the four walls of the store. Supports store marketing events and grows relationships in the community to generate brand awareness and drive traffic.

Training and Coaching Team: Provides coaching to the store team in the core areas of customer service and engagement, brand identity, product knowledge, and operations. Monitors, evaluates, and executes training programs. Leverages corporate partners to educate staff on product and assortment to enhance selling and customer engagement. Organizes and leads store staff meetings in accordance with brand expectations. Ensures store team receives relevant, timely information, coaching, and feedback that enables their success and growth. Partners with District Manager and/or Human Resources to set performance goals for team for their personal skills development.

: Ensures that all company and store policies and procedures are followed and that the store meets all store audit requirements. Creates and manages store schedules to ensure they support the needs of the business within the allotted labor allowance. Responsible for achieving all financial and operational objectives including expense control, loss prevention, store audits, and weekly reports as required.

Visual Merchandising: Ensures the visual merchandising standards for the store are met. Implements floor-sets and merchandising directives. Communicates with corporate partners regarding merchandise assortment, trends, and needs. Responsible for ensuring that the store’s inventory integrity is maintained through proper shipping and receiving procedures and by communicating concerns directly to the District Manager as needed.

Human Resource Management: Attracts, recruits, and hires high caliber talent. Actively maintains a succession plan and pool of qualified candidates for open positions within the store. Creates and develops a high-performing team of customer focused associates. Responsible for communication and delivery of rewards and recognition programs for the store team. Directs store leadership team on human resource decisions in partnership with District Manager and/or Human Resources. Addresses performance issues and administers progressive discipline when appropriate. Ensures on-going specific and immediate feedback are provided to the team. Oversees the annual performance appraisal process, evaluates staff, and ensures all staff members receive ongoing feedback regarding their performance. Ensures compliance with employee record keeping policies and procedures. Ensures compliance with all HR/Payroll requirements according to established standards and practices including new hires, rehires, position changes, etc. Partners with District Manager and Human Resources and facilitates disciplining and terminating employees when necessary. Maintains the Open Door Policy.

Loss Prevention, Safety, and Compliance: Ensures compliance and adherence to policies and procedures, standards and practices, and company directives. Protects company assets. Ensures compliance with company safety, security, and shrink avoidance policies and programs. Partners with Loss Prevention partners to identify trends and translate strategies into action to meet district and company shrink goals. Reacts quickly to all customer and employee injuries and partners with District Manager and Human Resources immediately.

Professional Conduct: Models behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and Vans. Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others .

Skills for Success:

Years of Related Professional Management Experience: 2+ years.

Educational/ Position Requirements:

• Associated Degree (AA) or equivalent from two-year college or technical school preferred but not required; or two years related retail or service-oriented experience and/or training; or equivalent combination of education and experience
• 3+ years’ experience in a fast pace retail environment
• Proven ability to meet and exceed sales and profit results
• Proven ability to meet business goals by driving results through store team

Special Physical and/or Mental Requirements:

• Operate office equipment and technology (i.e., computers, phones, fax, copier, etc.)
• Standing required for entire work shift
• Bend, lift, open, and move product up to 50 pounds as needed
• Travel (less than 10% of time)

Core Competencies:

Leadership

• Coaching and Developing Others

*

Business

• Operational Decision Making
• Customer Focus
• Selecting Talent

Interpersonal*

• Building Trust

Personal Attributes

• Driving for Results

*

*

*

*

Full time

**

About Us

• Vans is about a state of mind. Thinking differently. Embracing creative self-expression. Authenticity and progression. Choosing your own line on your board and in your life. Vans holds 50 years of youth culture connectivity, Vans continues to advance its roots in action sports while recognizing the global 'Off the Wall' connection between the brand and art, music and street culture enthusiasts.

Today, the Vans brand evolution continues- from its foundation as an original skateboarding company since '66, to a leading action sports brand, to defining its anthem of living 'Off the Wall' as youth culture. From its birthplace on the West Coast, Vans has grown beyond a shoe. It's a global movement- reaching from Barcelona to Beijing, Sao Paulo to Sydney, Orange County to New York.

Vans goes to market through its network of deeply rooted wholesale partners and its direct-to-consumer platform with more than 450 owned retail stores worldwide. Given this amazing platform to connect with consumers, we're constantly looking for better and more creative ways to amplify the brand's in-store presence. And equally strong is the Vans' extraordinary e-commerce and social media presence, inclusive of its digital video platform, OffTheWall.tv. Through its various online channels, Vans has access to over 14 million brand loyalists at any given time.

At Vans, providing consumer-focused product is essential and among perhaps one of the staunchest critics there is - the world's youth - the continued relevance and authenticity of Vans' product, whether performance-based or fashion-forward, must be in the right balance at all times. From weatherizing the head-to-toe collections to enhancing the durability of the performance based footwear, Vans is elevating the level of quality and technology and enabling active consumers everywhere to enjoy Vans through all four seasons.

We also believe it's important to deliver more than just great products. Vans supports the action sports lifestyle, youth culture and creative self-expression by promoting the sports, music, art and culture that matter most. The Vans team includes many top names in action sports including skateboarding legends Steve Caballero and Christian Hosoi, skate pros Geoff Rowley, Anthony Van Engelen, Gilbert Crockett and Tony Trujillo, BMX riders Dakota Roche and Scotty Cranmer, surfers Dane Reynolds, Nathan Fletcher, Joel Tudor and Leila Hurst and snowboarders Louri Podladtchikov, Andreas Wiig, and Hana Beaman.

Vans owns and sponsors world-class events in skateboarding, surfing, snowboarding and BMX including the Vans Triple Crown of Surfing®, the Vans Pool Party, the Van Doren Invitational and surfing’s most prestigious contest the Vans US Open of Surfing.

Vans supports original and creative music acts ranging from Band of Horses to Public Enemy to Turbonegro by bringing memorable shows to global audiences at the House of Vans roving music venue that echoes Vans’ Brooklyn-based cultural hub and to more than half a million fans each summer at the Vans Warped Tour, America’s longest-running music tour.

VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world. VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please call us at 714-755-4000, and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address and phone number.

Qualifications and Skills

Skills for Success:

Years of Related Professional Management Experience: 2+ years.

Educational/ Position Requirements:

• Associated Degree (AA) or equivalent from two-year college or technical school preferred but not required; or two years related retail or service-oriented experience and/or training; or equivalent combination of education and experience
• 3+ years’ experience in a fast pace retail environment
• Proven ability to meet and exceed sales and profit results
• Proven ability to meet business goals by driving results through store team

Special Physical and/or Mental Requirements:

• Operate office equipment and technology (i.e., computers, phones, fax, copier, etc.)
• Standing required for entire work shift
• Bend, lift, open, and move product up to 50 pounds as needed
• Travel (less than 10% of time)

Core Competencies:

Leadership

• Coaching and Developing Others

*

Business

• Operational Decision Making
• Customer Focus
• Selecting Talent

Interpersonal*

• Building Trust

Personal Attributes

• Driving for Results

Job Type: Full-time

Job Type: Full-time

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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