About the Customer Service Representative Position

Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Customer Service Representative Responsibilities

• Remote work from home

• Handle high amounts of incoming calls

• Make your own schedule, and work when you want to

• Identify and evaluate customers' needs to deliver satisfaction

• Build sustainable relationships of trust through open and interactive discussion

• Provide accurate, valid, and comprehensive information by using the right methods/tools

• Reach personal/customer service team sales targets and call-handling quotas

• Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures, guidelines, and policies

Customer Service Representative Requirements

• Must have own equipment

• Must be able to work from home without direct supervision

• Strong phone administration skills and active listening capabilities

• Exceptional communication and presentation skills

• Ability to multi-task, prioritize, and control time effectively